AMVETS Jobs

What’s the Job?

Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary. We are looking for a reliable hotel concierge who shares a passion for excellence, someone who will instill enthusiasm and passion into everything they do. The Concierge will respond to a wide variety of guests requests by accurately assessing the guests needs and requests while using their own personal knowledge and experience to offer a five-star service to achieve maximum customer satisfaction.

You’ll report to the Guest Experience Manager.

Your day-to-day:

• Responsible for greeting and welcoming guests

• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

• Arrange events, excursions, transportation etc. upon request from hotel residents

• Answer the phone and make reservations, take and distribute messages or mail and redirect calls

• Respond to complaints and find the appropriate solution

What we need from you:

• Bachelor’s degree in hospitality or related field.

• 2+ years’ experience working in Front Office/Guest Relations department.

• Must be fluent in local language and English, additional languages will be highly valuable.

• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.