Marriott Spa Receptionist in United Arab Emirates
Job Number 21139362
Job Category Spa
Location Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates
Brand The Luxury Collection
Position Type Non-Management
Located Remotely? N
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
Be responsible for access control, daily sales and guests needs i.e. locker keys, towel and bookings. Update all reports and databases as needed. Help Therapists and Attendants escort, pick up and take care the guests to welcome area, lockers, facilities rooms and treatment rooms and all spa areas. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean and maintain spa counters, spa kiosk in the lobby, Spa display at executive lounge and receptionist area. Secure supplies and equipment at the end of each shift. Handle inappropriate guest behavior by following Marriott International standard operating procedures. Report accidents, injuries, and unsafe work conditions to manager. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Perform other reasonable job duties as requested by Supervisors, Spa Assistant Manager and Spa Manager.
SCOPE / BUSINESS CONTEXT
A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.
Number of Direct Reports - none
Titles of Direct Reports – none
- Minimum 2 years of experience as a receptionist, preferably in spa
Skills and Knowledge
Good oral and written communication skills in English
Able to get on well with people from many different backgrounds
Able to work under pressure at times
Ability to be versatile
Able to do shift work
Computer literate (intermediate)
Basic mathematical skills
Good general health
Self-motivated - able to work on their own
Education or Certification
Min. 21 years of age
Minimum HSLC and any other specialization
The following are specific responsibilities and contributions critical to the successful performance of the position:
Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, and human capital index and market share.
To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
To be responsible for the cleanliness of all areas within and around the Reception area including the juice bar.
To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the Club’s facilities, services and to promote and sell memberships.
To be responsible for the control and handling of all telephone enquiries in a professional and competent manner according to the “Reception Daily Operating Procedures”.
To liaise with the Spa & Recreation Manager/supervisor in the administration and handling of all membership applications and payments according to the LSOP for ‘Membership Applications and Administration Procedures’.
To be responsible for the control of the Club and ensure that un-authorized persons are not permitted to enter and use the facilities unless they are a Hotel guest or Club member.
To be responsible for the handling of cash and issuing of receipts for new members paying their membership fees or for the payment of any facility charge, class or sale and at the end of the day to complete the Daily Sales Report Sheet.
To be responsible for the handing out of towels and locker keys and to monitor their return.
To be responsible for the control and booking of all courts, classes, appointments and services which the Spa & recreation has to offer.
To keep a daily record book and to log all information such as accident report, complaints, Loss & Found etc.
To be responsible for any other reception or administrative duty as laid down by the Spa & Recreation Manager/supervisor in the “Reception Daily Operating Procedures”.
To be responsible for carrying out cleaning duties in any part of the Health club or swimming pool area as requested by the Recreation Manager.
To be aware of Health and safety regulations
To maintain and update memberships, commission, daily sales and reports on a daily basis.
Any other relevant task
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.