Job Information
Chenega Corporation ServiceNow Business Analyst in Virginia
Summary
Come join a company that strives for Extraordinary People and Exceptional Performance ! Chenega Services and Federal Solutions (CSFS), a Chenega Professional Services ’ company, is seeking a ServiceNow Business Analyst to support the U.S. Department of Education, Federal Student Aid (FSA) program in the modernization of IT Service Management and Cyber Security Operations. The Business Analyst will be a member of one or more agile teams tasked with delivering a scalable, ServiceNow Platform environment that in its entirety will make up the Cyber Security Division IT Service Management system. The Business Analyst shall assist all aspects of FSA ECG’s ServiceNow implementation including planning, requirements development, status reporting, end user training and stakeholder engagement.
Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, and determination to innovate scalable solutions for our clients.
Responsibilities
Assist in developing requirements written as user stories with clear acceptance criteria
Participate agile team(s) in backlog grooming and story refinement including sizing
Conduct requirements and workflow mapping sessions and produce finished workflow documents and diagrams that developers can understand and implement
Write test plans and scripts including automated test scripts using Gherkin syntax
Run meetings, take, and disseminate notes including action items
Engage FSA program leadership and external partners including those in Institutes of Higher Education to gather and document requirements
Demonstrate user centered design expertise including empathy maps, customer journeys and personal development
Coordinate and communicate with contractors
Maintain project Schedules, Sprint, and Program Boards
Other duties as assigned.
Qualifications
Must be able to obtain and maintain a Public Trust clearance.
Must have ServiceNow experience.
Be detail-oriented with a keen focus on quality and continuous improvement.
Demonstrate the highest level of professionalism through written and verbal communication when presenting products and briefs to senior level management.
Demonstrate expertise in MS Office products including MS Word, MS Excel, MS PowerPoint.
Demonstrated ability to work independently and with others.
Have ability to interpret business objectives and successfully incorporate those objectives into functional requirements.
Candidate must demonstrate high speed internet connection with the ability to participate in numerous video conferences daily.
Final salary determination based on skill-set, qualifications, and approved funding.
Many of our jobs come with great benefits – Some offerings are dependent upon the role, work schedule, or location, and may include the following:
Paid Time Off
PTO / Vacation – 5.67 hours accrued per pay period / 136 hours accrued annually
Paid Holidays - 11
California residents receive an additional 24 hours of sick leave a year
Health & Wellness
Medical
Dental
Vision
Prescription
Employee Assistance Program
Short- & Long-Term Disability
Life and AD&D Insurance
Spending Account
Flexible Spending Account
Health Savings Account
Health Reimbursement Account
Dependent Care Spending Account
Commuter Benefits
Retirement
401k / 401a
Voluntary Benefits
Hospital Indemnity
Critical Illness
Accident Insurance
Pet Insurance
Legal Insurance
ID Theft Protection
Teleworking Permitted?
Yes
Teleworking Details
100% remote
Estimated Salary/Wage
USD $100,000.00/Yr. Up to USD $129,000.00/Yr.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program