Job Information
Navy Federal Credit Union Manager, Repossession in Vienna, Virginia
Overview
To plan, direct and manage the operations of the Repossession branch. Manage the assignment and selling of consumer collateral in accordance with established policies, procedures and guidelines. Manage and authorize accounts submitted for charge-off, legal action, or work with third party vendors, and expenses related to the repossession and sale of collateral property. Ensure that strategic initiatives are consistently applied and aligned with division objectives. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans. May act as AVP Collections in the incumbent's absence.
Responsibilities
Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
Oversee the process of determining whether or not to pursue litigation in collecting delinquent member accounts; confer and consult with OGC and external law offices on litigation cases, and provide detailed case analysis and documentation as needed
Ensure the Recovery Database Network and Auto IMS is maintained and updated
Manage the Digital Recognition Network containing camera images of repossessed vehicles, and authorize vehicle sales to third party buyers
Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisions
Investigate escalated member inquiries/complaints and take appropriate action
Maintain weekly and monthly repossession reports and data submitted for skip investigation
Conduct benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, reduce losses, minimize financial risk, and maintain high operational efficiency
Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
Serve as liaison to internal/external auditors; review and implement recommended/approved procedural changes
Manage vendor relationships to ensure compliance with insurance and licenses
Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request
Provide CEO/Management Council/Board of Directors and senior management with necessary reports/updates
Perform quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
Develop and implement change management strategies and solutions
Lead and inspire the team in developing best practices in the performance of duties and responsibilities
Create projects and assign responsibilities based on priority, staff availability, and resources
Oversee training and development programs for staff; evaluate training programs to ascertain effectiveness
Collaborate with internal business partners to analyze portfolio and implement relevant policies and procedures
Lead and/or represent the branch in change management efforts, cross-functional initiatives and department/organization projects
Serve on various committees and attend meetings
Perform other duties as assigned
Qualifications
Advanced knowledge of applicable federal and state laws, rules, and regulations (e.g., Bankruptcy Reform Act, Uniform Commercial Code, Fair Debt Collection Practices Act, Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, BSA, etc.)
Advanced knowledge of DMV processes pertaining to vehicle titling
Expert knowledge of financial industry trends, products and services
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Extensive progressively responsible experience leading and managing a collections and automated systems operation, preferably in a large financial institution
Extensive experience in collecting, negotiating, and repossessing delinquent consumer accounts (e.g., vehicles and other forms of collateral)
Extensive experience in supervising and leading employees
Expert skill using innovative thinking to solve problems and facilitate the decision-making process
Advanced skill interpreting and applying applicable federal and state laws, rules and regulations
Expert skill maintaining composure in a high production and changing environment
Expert skill exercising initiative and using good judgment to make sound decisions
Expert skill in producing desired results and achieving goals and objectives
Expert skill building effective relationships through rapport, trust, diplomacy and tact
Expert research, analytical, and problem solving skills
Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
Expert organizational, planning and time management skills
Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Expert verbal and written communication skills
Advanced database, word processing, spreadsheet, and presentation software skills
Bachelor's degree in Finance, Business Administration, or related field, or an equivalent combination of education, training, and experience
Desired Qualifications
Extensive experience leading large projects/initiatives which have business risk and impact
Advanced knowledge of NFCU policies, procedures, products, and services
Master's degree in Finance, Business Administration
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Ln. Vienna, Virginia 22180 | 141 Security Drive Winchester, VA 22602 | 5550 Heritage Oaks Dr. Pensacola, FL 32526
About Us
You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 17828