Job Information
Navy Federal Credit Union Assistant Manager, UX & Design (Visual Design) in Vienna, Virginia
Overview
To manage the daily operations of a team responsible to leverage user-centered methodologies to craft optimized experience deliverables while ensuring department goals and objectives are met. Lead a team of designers through continuous development and governance of the enterprise design system materials to ensure brand unified cohesion, Web Content Accessibility Guidelines (WCAG) standards, design continuity, and alignment with long term vision of design deliverables. Oversee career management activities. career pathing, onboarding, and mentoring design team members to drive engagement and team cohesion.
Responsibilities
Demonstrate the value and impact of applicable UX methodologies to derive actionable feedback for usability improvements with the goal of optimizing experience of products or services
Collaborate with project teams and designers to define the user experience strategy and vision
Influence product design and implementation teams to drive customer engagement
Communicate and advocate for continuous research and evaluation of products and services throughout product life cycle and beyond implementation. Ensure quantitative and qualitative research methods are leveraged to triangulate data and enhance the validity and reliability of research findings
Direct the creation of UX design deliverables and ensure testing requirements are met to ensure design meets business objectives
Investigate and resolve discrepancies by actively collaborating and communicating across business lines to drive cohesion across teams
Serve as subject matter expert for user insights and design inspiration and recommend user experience improvement opportunities
Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards, and results
Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
Lead teams through the Development Lifecycle for multiple projects in various phases ensuring IT deliverables meet design specifications and WCAG AA requirements
Incorporate and leverage best industry practices while maintaining alignment with Navy Federal goals and capabilities
Provide career pathing support to designers by identifying growth opportunities for their role and to achieve goals or gain experience in new roles that align with MSO business needs
Perform other related duties as assigned
Qualifications
Bachelor's degree in Graphic Design, User-Centered Design/Human-Computer Interaction, a related field, or the equivalent combination of education, training, and experience
Experience with Accessibility standards and technical knowledge of WCAG requirements
Experience translating business requirements into technical solutions
Advanced skill collaborating with various external and internal technical and/or functional contacts
Experience with design fundamentals, such as color theory, typography, and composition
Experience managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
Experience working knowledge of Navy Federal products, services, programs, policies, and procedures
Advanced skill in results-oriented leadership in a challenging environment
Experience supervising and leading employees
Advanced skill maintaining accuracy with attention to detail and meeting deadlines
Advanced skill making sound organizational and operational decisions
Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Effective skill communicating complex technical concepts to non-technical audiences
Advanced verbal and written communication skills
Desired Qualifications
Human Factors Institute Certified Analyst
Technical proficiency with Accessibility standards and ADA compliancy
Working knowledge of Navy Federal's Project Portfolio Management (PPM)
Advanced knowledge of Navy Federal’s functions, philosophy, operations, and organizational objectives
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America's Best Large Employers
• Forbes® 2024 America's Best Employers for New Grads
• Forbes® 2024 America's Best Employers for Tech Workers
• Fortune Best Workplaces for Millennials™ 2024
• Fortune Best Workplaces for Women ™ 2024
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2024 Best for Vets Employers
• Newsweek Most Loved Workplaces
• 2024 PEOPLE® Companies That Care
• Ripplematch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 23992