AMVETS Jobs

Homeplace Coordinator - Woodford Reserve

The Woodford Reserve Distillery is an interactive, consumer experience designed to showcase the history and beauty of the Woodford Reserve Brand. We will give our consumers a look into how Woodford Reserve comes to life and each team member will be responsible for ensuring the integrity and authenticity of this experience as they interact with our consumers throughout their visit to our Homeplace.

Meaningful Work From Day One:

Responsible for day to day coordination of Visitor Center activities to ensure all guests are receiving a super premium and hospitality focused experience. Actively collaborates with a diverse workforce of hospitality team members, permanent as well as seasonal temporary employees.

What You Can Expect:

● Exudes hospitality by creating a warm, welcoming and inclusive environment for all guests.

● Manage inventory, schedule and execution of food and beverage tasting experiences in the Visitor Center.

● Coordinates the daily operation of the Visitor Center, facilitating the seamless flow of tours, and experiences. Oversees smooth operation and coordination of daily scheduled events and group tours. Greet guests and assist groups while on property, as needed.

● Leads daily reporting and share out across all departments.

● Onsite point of contact for Homeplace Coordinator and KY Distillery Ambassador.

● Serve as the primary point of contact, in absence of Management, for any guests concerns/questions or Homeplace operational needs and have the knowledge to effectively troubleshoot and resolve those needs with efficiency and grace.

● Understand the Homeplace goals, strategic priorities and desired outcomes of daily operations. Partner with Homeplace Manager to communicate and redirect the team to stay on task to successfully reach these goals.

Guest Services:

● Partner with management and supervisors to provide team direction on most weekends and holidays, specifically in the absence of Guest Services Manager or Retail Leadership.

● Work with Guests Services Manager to implement changes on the tour path through writing SOPs and working with Captains to execute, ensuring tour message is consistent with the brand message.

● Serve as the main point of contact for Homeplace transportation needs: buses, vans, drivers.

● Discuss and educate visitors on the WR brand and history. Ability to lead distillery tours.

Team Training and SOP Development

● Lead by example exuding hospitality at all touch points.

● Tracks team training and communicates gaps to appropriate leadership.

● Lead orientation for all BF and Agency new hires including: supplying uniforms, security set-up, SOP review, Handbook Review, Safety & Security Review, Responsibility Review, and coordination of STAR training.

● Maintains current and accurate Woodford Reserve Distillery Tour Guide Training Manual incorporating new information and procedures on a regular basis Special Projects + Administration

● Attend weekly meetings with Homeplace Manager to discuss personnel or operational concerns.

● Ensure legal, risk management and alcohol responsibility compliance across all activities.

● Leads special projects and provides homeplace administrative support as needed.

● Coordinate team outings, lunches, and team engagement experiences.

● Supports the Homeplace Manager and Visitor Center with other duties as assigned.

What You Bring to the Table:

Requirements:

○ Minimum 4 years in hospitality, tourism, and/or meeting planning; or appropriate combination of education and experience.

○ 1+ year of supervisory experience or leading a team

Experience:

○ Ability to supervise in a team based environment and manage cross functional relationships.

○ Ability to provide exceptional customer service

○ Strong written and verbal communication, problem solving and decision making skills.

○ Strong work ethic with emphasis on accountability and attention to detail

○ Must be able to successfully manage, coach, and lead an engaged team

○ Proven ability to be agile and adapt quickly to operational needs

○ Ability to interact with all levels of the organization and external partners

○ Must have basic computer knowledge and ability to learn to operate computerized equipment and systems

Additional Requirements:

○ Must be 21 years of age or older

○ Must be physically capable of standing for long periods of time.

○ Must be able to lift and carry from the ground to waist height up to 50 pounds

○ Must be able to work any shift and/or overtime as required.

○ Must be able to work weekends, holidays, and overtime as required.

○ Must be able to work occasional evening events.

○ Physical activity on a regular basis is required

Preferred Skills / Qualifications:

○ Consumer brand homeplace experience.

○ Knowledge of the Brown-Forman organization and its business.

#woodfordreserve

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

Business Area: Global Marketing

Function: Homeplace

City: Versailles

State: Kentucky

Country: USA

Req ID: JR-00007413