AMVETS Jobs

Requistion ID : 76515

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Nous sommes à la recherche de notre futur(e) Assistant(e) SAV. Rattaché(e) au chef d'Atelier vous aurez en charge les missions suivantes:

Gestion des appels du SAV

• Gestion des appels entrants en provenance des praticiens, des dépôts, des laboratoires, des commerciaux

• Tri des appels, et redirection vers les services concernés

Préparation des achats de pièces détachées

• Renseignement des PO (Purchase Order) sur AX puis envoi par courriel

• Gestion des reliquats

• Demande de pièces spécifiques auprès des fabricants (référence, prix et disponibilité)

Retour marchandise

• Prendre contact avec le client afin d’identifier la panne de l’appareil concerné et son modèle

• Organiser le passage du transporteur (UPS ou OTEC)

• Organisation lors d’un prêt de matériel

• Etablissement de la RMA sur AX

Gestion des devis SAV

• Suivi et relances des devis

• Suivi des contestations des devis

• Relances clients

Bon de livraison

• Vérification des bons de matériel

Missions annexes

• Suivi des questionnaires de satisfaction client

• Gestion du matériel de prêt

• Déclaration des garanties et complaint dans SmartSolve

Coordination des retours SAV

Contact fournisseurs pour achat produits

Vous êtes organisé(e), rigoureux(se), vous avez un excellent relationnel et aimez travailelr en équipe? Vous maitrisez le pack office et aimez travailler en équipe? Nous vous invitons à postueler à cette offre.

Poste basé à Versailles (78)

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

Dentsply Sirona Canada welcomes and encourages applications from all backgrounds, including individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com (careers@dentsply.com) . Please be sure to include “Accommodation Request” in the subject.