Job Information
Textron 1CALL Support Specialist (m/f/d) in Valencian Community, Spain
1CALL Support Specialist (m/f/d)
Description
Textron Aviation is looking to add one role of customer support specialist, to be part of the Europe 1CALL team.The 1CALL Support Specialist works as part of the 1CALL Center during the assigned shift, in this case we are looking to cover a morning and weekly shift onsite. This role interact with each functional group in the " pod" to ensure the Customer is receiving excellent support.
* JOB RESPONSIBILITIES: *
Answer Customer calls and engage with other Team members to support each event
Report daily metrics to leadership
Customer metrics
Part status
Service and technical issues
Properly identify AOG (aircraft on ground) event and consult with lead to ensure Customer issue is resolved.
Assist with issue resolutions regarding critical parts, technical items, or service challenge for each AOG event.
Log information into CSINFO in an accurate and timely manner.
Support the Fleet Program organization and any specific projects or objectives.
* EDUCATION/ EXPERIENCE: *
Bachelor’s Degree required
A&P License preferred
Minimum 2 years required of relative customer support experience, preferably in the aviation industry
Qualifications
QUALIFICATONS:
Proficiency in English and one other European language (Spanish or German preferred)
Must be confident working independently without daily supervision
Ability to anticipate customer’s needs
Demonstrate dedication in meeting the expectations and requirements of internal and external customers
Excellent written and verbal communication skills
Recruiting Company: Textron Aviation
Primary Location: Spain-ES-Valencian Community
Job Function: Flight Operations
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Travel: No
Relocation: Available
Job Posting: 06/25/2024, 9:53:40 AM
Job Number: 324947