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With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Reservation Supervisor is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.

What will I be doing?

As the Reservation Supervisor, you will be responsible for performing the following tasks to the highest standards:

• Maximize room sales and revenue for the hotel with up-selling as highest priority.
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
• Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
• Ensure a high level of product knowledge of the hotel and the local area.
• Develop and maintain a high level of communication with major sources of business and feedback to the Revenue Manager where necessary.
• Advise the Revenue Manager of any changes or trends relating to business.
• Ensure all refused business is recorded with reasons for refusal.
• Ensure that all correspondence has been filed accordingly, with correct and updated information.
• Adhere to all company credit policies to ensure that all revenue expected will be received.
• Adhere to pre-set availability and rate controls.
• Maintain and update guest history and marketing database as laid down in the reservations procedures.
• Ensure a high level of customer service is consistently maintained.
• Ensure all reservations input in the system are accurate with sufficient back-up for reviewing
• Maintain a clean and tidy work area at all times.
• Comply with all company policies relating to reservations.
• Comply with all systems and procedures, as laid down by the Revenue Manager.
• Quality of reservations belongs to top priorities.
• Brand standards have to be strictly followed.
• The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
• Carry out any other reasonable duties and responsibilities as assigned.

• 希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。该职位将负责确保客房预定过程及纪录的准确性。通过积极主动的销售及促销手段，实现客房销售收益的最大化。 我的具体职责是什么? 作为预订部主管，您将应以最高标准完成以下任务：

• 实现客房销售和收益的最大化，其中以客房促销最为重要。

• 完成当班文秘工作，具体包括准备往来文件、文件的归档、发送传真、电子邮件等。
• 一直保持积极的销售态度，不错失酒店范围内的任何销售机会。
• 对本酒店及地区的产品知识具备高度的认识。
• 发展并保持对主要业务来源的高水平沟通，并在必要的时候反馈给预定经理。
• 将与业务有关的任何趋势变化及时告知预定经理。
• 确保所有的被拒业务根据原因加以归档。
• 确保所有往来文件被及时归档，其信息准确无误。
• 遵守公司的信用制度并确保所有预期收益能被及时收取。
• 遵守预先设定的客房供应及房价控制。
• 根据预定部相关流程，维护及更新客户资料和营销数据库。
• 持续性地确保高水准的对客服务标准。
• 确保与预定相关的所有信息输入准确无误，并保证有足够的备份以做检查。
• 保持办公区域干净整洁。
• 遵守所有公司关于预定部的规定。
• 遵守由收益管理经理制订的所有有关系统和操作流程的规定。
• 将预订的工作质量永远放在首位。
• 严格遵守品牌服务标准。
• 如有必要，该部门有权更改或补充该职位描述。
• 完成任何其他合理的职责和被指派的职责。

What are we looking for?

A Reservation Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Familiar with hotel reservation systems.
• Familiar with hotel product and hotel rules & regulations (including emergency procedures).
• Fluent in both verbal and written English and Chinese to meet business needs.
• Good at operating office machines.
• Sense of responsibility and professionalism.
• Responsible and reliable.
• Takes initiative.
• Basic managing skill.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Call Center and Reservations

Title: Reservation Supervisor/Reservation Team Leader 预定主管/预定领班

Location: null

Requisition ID: HOT0AK4Z

EOE/AA/Disabled/Veterans