Job Information
ALTRA FEDERAL CREDIT UNION Part-Time Member Relations Specialist, Tyler TX in TYLER, Texas
[Are you ready to be the welcoming face of our company? Are you friendly and outgoing with a passion for providing exceptional member service? Were on the hunt for a Part-Time Member Relations Specialist extraordinaire! If you have a knack for making people smile and ensuring their first impression is a lasting one, we want YOU at our Troup Hwy office in Tyler TX! [Member Relations Specialists[ welcome the members to our office, asking questions to determine the nature of their visit to the office, assist with all types of member service transactions, assist the Tellers as needed, and more. The *Member Relations Specialists are the "faces" of Altra and fully represent Altras brand to help our members live their best lives! [The Member Relations Specialist will perform miscellaneous functions including, but not limited to: ]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}*]{arial",sans-serif"=""}
- Assist members with establishing Online Banking, Mobile Banking, Bill Pay, E-Statements, and navigating the Altra website.
- Assist members with questions regarding their checking and savings accounts.
- Assist members with the kiosks, lobby computers, ATM, or SAM-e
- Issue new and existing debit cards
- Print debit cards and gift cards
- Trouble shoot debit card machine issues that may arise
- Change debit card machine film
- Sort office mail
- Notarize documents for members
- Research and assist any problems members may have
- Complete GL and member transactions
[Qualified candidates are required to have a high school diploma, GED or HSED and at least six (6) months of customer service experience. A minimum of one (1) year of experience in a financial service environment is highly recommended, but not required. [[This position is 27.5 hours per week, Monday through Friday, from 9:00 a.m. to 3:00 p.m. [Pay and Benefits:]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{#_Hlk88117247}]{arial",sans-serif"=""}
- Competitive starting rate of $16.50/hour, depending on experience
- When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam
- Up to a [6% Employer-matched 401(k) + additional 3% employer contribution]{#_Hlk88125431}
- Paid time off, volunteer time off, and your birthday off (paid)!
- Employee-only perks and discounts
[Why work at Altra?]{arial",sans-serif"=""}
[Commitment to community engagement with a focus on youth initiatives ]{arial",sans-serif"=""}