Job Information
Cadence Bank ITM Supervisor - ITMSU001626 in Tupelo, Mississippi
This is a job for a ITM Supervisor position with a company located in Tupelo, MS.
Summary: We are looking for a driven, forward thinking supervisor who can help develop training procedures and quality assurance for our interactive teller group.
Essential Job Duties: Manage a staff of 3-4 virtual tellers. Create a schedule to ensure appropriate staffing levels during peak hours. Support the staff by approving/overseeing transactions as needed. Monitor CTR's, SAR's, and REG CC Holds to ensure accuracy. Assist cash balancing with machine outages. Ensure adherence to policies and procedures concerning teller functions. Create and monitor service requests for any software or technical issues. Perform simple maintenance functions when errors occur. Conduct monthly quality monitoring reviews and deliver results to employees for continued training opportunities.
Minimum Qualifications: 3+ years of customer service. 2+ years of teller experience. 1+ year in a leadership role. High school diploma. Excellent written, verbal and presentation skills. Excellent time-management skills. Flexibility to work varying schedules when necessary. Works cooperatively with others. Regular and reliable attendance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.