Job Information
US Tech Solutions Bilingual (Spanish) Call center Agent in Tulsa, Oklahoma
Shift Timing : Must be able to work M-F shift ranging between 6:00am - 9:00pm CT.
Agents, on behalf of Customer, will be recruited, hired, and trained to handle inbound and outbound Customer contacts. English and Spanish languages will be supported. Agents must be located in the United States. Agents may be remote agents or in house Call Center agents.
Essential Job Functions
Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
Records call on account history record with results of the inquiry; initiates required confirmation.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
Basic Qualifications
High school diploma or G.E.D.
Zero or more years of customer service or other telephone experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Other Qualifications
Basic business and analytical problem solving skills
Basic communication skills
Work Environment:
Office environment
May require shift work
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.