Job Information
Omni Hotels Director of Rooms in Tucson, Arizona
Overview
Omni Tucson National Resort & Spa
Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.
The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match.
Job Description
TheDirector of Roomsis responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, and the Spa. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.
Responsibilities
Functions as the strategic business leader of the property’s Rooms Operations; areas of responsibility include Front Office, Housekeeping, Laundry, the Spa, and Guest Services.
Ensures all lobby and common areas are maintained and provide a luxury experience for all guests.
Analyzes service issues and identifies trends.
Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
Participation in weekly forecasting and scheduling activities
Provides assistance to Director of Finance during annual budget process for the Rooms Division.
Preparation of action plans as directed by management
Daily reviews of operating outcomes (including corrective action if required)
Stays visible and connects with guests on a regular basis to obtain feedback on product quality, service levels and overall satisfaction.
Works with direct reports (e.g. department heads) to develop and implement departmental strategies to ensure delivery of budget, service, and retention goals.
Qualifications
Bachelor's degree or equivalency preferred
Must have previous experience in the Rooms Division in a hotel/resort property of similar size and quality for a period of five or more years
Experience in forecasting and scheduling, daily reviews and analysis of operating results preferred
Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite)
Excellent verbal and written professional communication skills required
Must demonstrate strong leadership skills and the ability to nurture managers-in-training
Must be detail-oriented and organized
Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner
Must be highly service-oriented
The ability to work a flexible schedule, including nights, weekends and holidays
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com . Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
Job LocationsUS-AZ-Tucson
Posted Date1 week ago(4/29/2025 7:02 PM)
Requisition ID 2025-122603
of Openings 1
Category (Portal Searching) Rooms Operations