Job Information
Cyracom Corporate Client Services Representative in Tucson, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6695980
As a Client Services Representative, you will:
- Manage connecting clients quickly and efficiently to interpreters, while resolving any underlying issues with the clients use of the automatic call-routing system.
- Address client concerns professionally, while ensuring timely, effective and long-term problem resolution.
- Provide timely and accurate information about CyraCom International products and services to current and prospective clients.
- Manage client databases and departmental reports.
- Manage the process for client orders, service, and equipment accurately and efficiently.
- Consistently partner with Account Managers to exceed client service expectations.
- Perform administrative and clerical duties as needed.
- Follow all CyraCom policies and procedures related to information confidentiality and ethics.
- Attend all required training.
- Use standard office equipment such as telephones, computers, copiers and fax machines.
- Use spreadsheets and databases to record and track data including MS Office applications, such as Outlook, Word and Excel.
- All employees are required to perform the following essential functions: demonstrate predictable, reliable and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone in accordance with CyraCom policy; learn from directions, observations and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action.
As a Client Services Representative, you must have:
- Significant knowledge of CyraCom products and services; ability to coherently and concisely explain products and services to clients.
- Working knowledge of CyraCom technology underlying products.
- Knowledge of CyraCom policies, procedures and guidelines and ability to follow them.
- Ability to constructively represent the company.
- Ability to react calmly and effectively in emergency situations.
- Strong attention to detail and accuracy.
- Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
- Ability to remain flexible while meeting deadlines in a fast-paced environment.
Strong organizational and time management skills and ability to prioritize work and manage competing priorities in an environment with frequent interruptions.
Ability to appropriately use initiative and work independently.
- Ability to operate competently common office equipment, including, but not limited to, computer, fax, copier and telephone system.
As a Client Services Representative, you must be:
- Skilled in adjusting to rapidly changing circumstances.
- Skilled at communicating effectively with a diverse client base.
- Skilled at critical thinking and problem resolution.
- Skilled at communicating, both orally and in writing.
- Skilled in establishing and maintaining effective work relationships.
- Skilled at conflict resolution.
- Skilled at keeping supervisor informed of problems or issues.
- Skilled in the use of spreadsheet and database applications as well as Microsoft Office, including Excel, Word, and Outlook.
Additional responsibilities:
- Develop and submit recommendations to improve and increase the effectiveness of the department.
- Perform all other duties as assigned.
Minimum requirements:
- Two years of customer service exper ience; or directly related equivalent professional experience.
- Strong MS Office skills including Outlook, Word, and Excel.
Preferred qualifications:
- Graduation from an accredited college with an Associates degree in Business Administration or directly related field.
Working Conditions:
Physical Demands: This position is sedentary, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. This position is required to continuously finger, hear, and see; frequently sit and talk; and occasionally stand, walk, climb stairs and bend/stoop.
Environmental Factors: This position works in an indoor office environment with a quiet level of office noise.
Equipment Operated: Personal computer, printer, fax, copier and telephone equipment.