Job Information
CARMAX Business Operations Manager in Tucson, Arizona
7249 - Tucson - 4755 N Oracle Rd, Tucson, Arizona, 85705
CarMax, the way your career should be!
General Summary:
The Business Operations Manager (BOM) is responsible for leading all aspects of their team of associates and serves as a member of the Senior Management team of the store. The BOM collaborates with other teams including Sales, Service Operations, Merchandising, Logistics, and Customer Experience Centers (CECs) to create an iconic associate and customer experience aligned with CarMax culture. As a Senior Manager, the BOM works with the Senior Team to set strategy for the store, and provides vision, direction, and motivation to associates in all departments.
Essential Duties and Responsibilities:
Manages and oversees team of, generally, 10 – 30 associates to ensure an iconic customer experience is delivered through all internal and external interactions of buying and selling a car
Interviews, hires, creates a culture of continuous learning,andpromotesassociatestosupportstore operations and help fuel company growth
Develops associates through timely and effective feedback, to include observations, file reviews, development plans, performance management, and the Annual Performance Review (APR) process
Creates an exciting and engaging environment for our associates through consistent use of engagement tools, such as round tables, one-on-ones, and Associate Voice Engagement Meetings
Champions and implements both company and store initiatives for consistent execution and continuous improvement
Reviews internal data and leads weekly store meetings focused on driving excellent compliance, strong process execution, and attentive protection of assets
Utilizes reports, analyzes information, displays financial responsibility through P&L management, and identifies opportunities for process improvements and waste reduction in business processes
Responsible for learning, teaching, and managing business practices to follow all federal, state, and local regulations
Builds and maintains relationships with state and/or local agencies and other vendors, as needed to conduct business
As a member of the store’s Senior Management team, models CarMax company values and leadership in all interactions
Qualifications:
Multi-taskin a high energy, fast-paced work environment
Speak, listen, and write effectively in interactions with customers and associates across departments
Make independent judgments regarding critical businessdecisions
Read, interpret, and transcribe data inorderto maintain accurate records
Identify business opportunities and suggest improvements
Completion of CarMax providedtraining
Education and/or Experience:
3+years management experience, retail management experiencepreferred
Bachelor’s Degree a plus
IntermediatePC skills
Working Conditions:
Combinationofboth office andoutdoor environment; mayinclude working at times in noisy and/or inclement weatherconditions.
Rotating schedule with shifts that will include nights, weekend, and holidays
Occasional travel for meetings, training, and special assignments
Flexibility toworkat multiple locationsor relocate
Wear CarMax clothing (acquired through the company) at all times while working in the store
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.