Job Information
ManpowerGroup Customer Service Representative/Service Desk in Troy, Alabama
Experis / Manpower Group looking for Customer service representative for Our client in Troy, AL. Must have basic computer knowledge and good communication skills.
Job Title: Customer Service Representative
Duration: 6 months (High possibility of extension)
Location: Troy, AL - 36081
What is there for you:
Role: Onsite
Contract Duration: 6 months (High possibility of extension)
Opportunity for growth
High possibility of extension
Primary Skills:
We are looking for capable Customer Service professionals passionate about helping others.
This position requires competency in giving directions, responding to questions, and walking callers through troubleshooting basic technical issues. Callers contact the Service Desk for support in the following areas including but not limited to:
Registration for the Telephonic Timesheet System and/or Web portal
Assistance with password resets
Instruction and troubleshooting guidance through timesheet submission.
Technical troubleshooting on desktop, laptop, tablet, and mobile devices.
Claims submissions and status
Direct Deposit Setup, Change, Cancellation instructions and status
Garnishment Status
General questions regarding timesheets, payment information, claims or how to use the systems.
Service Desk agents must be proficient with various tools and technology including and not limited to:
Checking email through Outlook
Toggling between multiple systems in Windows
Follow instructions to troubleshoot basic technical issues in Windows.
Utilizing three different monitors simultaneously
Multitasking throughout the day in using the computer while speaking with callers on the phone.
Other responsibilities include:
Must maintain a positive image to callers and focus all actions on customer service and satisfaction.
Adhere to State provided phone scripts.
Answers questions consistent with program policy and training guidelines
Protect all aspects of client information by maintaining confidentiality of customer interactions consistent with program privacy and confidentiality rules.
Follows all guidelines in compliance with security and privacy standards, inclusive of, but not limited to PHI and HIPAA standards.
Able to adapt to regular changes in information and or directions.
Ability to comprehend and interpret processes and procedures.
Must be a team player.
If you are interested, click apply button .
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.