Job Information
CIBC Sr. Manager, Commercial Banking, Change Management & Business Transformation in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You’ll Be Doing
As the Senior Manager, Commercial Banking Change Management and Business Transformation you will be responsible to build, manage and implement people change management plans related to strategic programs affecting Commercial Banking employees and clients. This team works closely with Commercial Banking leaders and employees to understand their needs and the needs of their clients and helps deliver solutions to address those needs, from communications and training to Commercial Banking applications support. This team also partners with groups across the Bank to ensure that any new initiatives impacting Commercial clients or employees are launched as seamlessly as possible.
In this role you will be responsible for providing consultation to the business in areas of performance analysis, client experience, business development, and other activities to help internal clients achieve their business goals. You will build, manage and implement aspects of client experience and advice effectiveness, to assist in providing a consistent experience for both clients and employees. Using deep knowledge in their field of expertise, you will develop and implement acquisition opportunities to support business growth, working with the business to develop comprehensive implementation plans to appropriate distribution channels. You will need to exercise considerable judgement for decision making on complex issues, assisting in communication of the results of business segments through internal reporting and analysis to support understanding of the performance for further communication internally.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You’ll Succeed
Business Acumen – Provide input, analysis and perspective to business leaders on the development and implementation of initiatives for Commercial Banking that enhance the frontline’s ability to deliver against financial and non-financial targets. These initiatives support improving the client experience, new client acquisition, growth and retention of existing clients and drive overall revenue growth. Acts as an advocate for Commercial Banking employees, providing a segment voice on broader CIBC projects to support their capability and ensure their engagement.
Operational Support – Lead and/or participate in projects affecting Commercial Banking by maintaining close working relationships with key business partners to create understanding and influence business strategies, priorities, and direction. Ensure business objectives can be converted into improved client experience and business results.. Ensure all programs/initiatives reflect the ideal employee and client experience.
Relationship Building – Work with partners and peers, in product, channel and risk, to participate in the development and implementation of programs for all stakeholders, inclusive of leaders, partners and RMs to support the field in their development and support delivery to clients. In collaboration with Director, Commercial Banking Change Management and Business Transformation, define success, and create the tools and reporting necessary to complement the change tactics, and measure the success of the programs. When appropriate, ensure that all aspects of People Change Management are considered.
Who You Are
You can demonstrate knowledge in Commercial Banking, including principles, practices, processes, procedures, products and services.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
You’re goal oriented. You are able to manage several small to medium sized projects concurrently involving complex changes to technical or business environment. You work well under pressure, with tight deadlines, and sometimes competing objectives. You have developed project planning, people change management and scheduling skills sufficient to prioritize projects and meet timelines.
Your influence makes a difference. You know that relationships and networks are essential to your success. You inspire outcomes by making yourself heard in a positive manner.
It’s an asset if you’re fluent in French.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 23rd Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Business Strategies, Business Transformation, Change Management, Client Service, Communication, Customer Experience (CX), Detail-Oriented, Judgement, Reporting and Analysis, Teamwork
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.