Job Information
TEKsystems Bilingual Help Desk in Toronto, Ontario
Job Title: Bilingual Help Desk and Technical Support Specialist (French/English)
Job Type: Full-Time
Our client is a dynamic and innovative company dedicated to providing top-notch technical support and customer service. We pride ourselves on our commitment to excellence and our ability to solve complex technical issues efficiently.
Job Description: in help desk and technical support. This role involves providing exceptional customer service and technical assistance to our diverse client base.
Key Responsibilities:
Provide first-level technical support to customers via phone, email, and chat in both French and English.
Diagnose and troubleshoot hardware, software, and network issues.
Escalate complex issues to higher-level support teams when necessary.
Document and track customer interactions and technical issues in our ticketing system.
Assist in the setup, configuration, and maintenance of computer systems and networks.
Collaborate with other team members to resolve technical problems and improve support processes.
Stay up-to-date with the latest technology trends and support tools.
Qualifications:
Fluency in both French and English (written and spoken) is required.
Proven experience in a help desk or technical support role.
Strong knowledge of computer systems, networks, and software applications.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Customer-focused with a commitment to providing high-quality support.
Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Benefits:
Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and collaborative work environment.
À propos de TEKsystems:
Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.