Job Information
Manulife Assistant Manager - Small Business Implementations in Toronto, Ontario
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
The role of the Assistant Manager, Small Business Implementations is to lead, coordinate and facilitate the implementation of all small business into the Group Benefits portfolio. The ASM will be accountable for managing the day-to-day operations of the SBIS team, including mentoring, developing, performance and support for the Small Business Implementation Specialists. In addition, the ASM will support the Director of Implementations in ensuring continued work with our stakeholders within Operations to remove impediments within the business and continually enhance the Plan Sponsor and Advisor onboarding experience. The ASM will be expected to provide input into the development of the overall GB Service Model and any other Underwriting projects assigned.
Key Accountabilities
Implementation (25%)
Presale support (as required)– respond to RFPs, develop timelines and implementation strategies
Monitor the effectiveness and productivity of the team; implement corrective actions as required. This includes facilitation of regular implementation checkpoints with Director of Implementations to communicate status of all projects
Contribute to the ongoing improvement of processes and adoption of standard methodologies leading to continuous improvement in service quality (with focus on LEAN methodology)
Leadership (50%)
Key accountabilities with the support of the Director of Implementations;
Attract, develop, engage, inspire and retain key talent in a dynamic, fast-paced, competitive, ever-changing environment where customers are at the center of everything we do
Lead a team of project management professionals
Set clear goals and objectives with the support of the Director of Implementations and effectively manage performance to those goals and objectives
Encourage personal learning and development; empower individuals to take charge of their own careers
Encourage talent movement across the organization; build teams with complementing skills and diverse perspectives
Create and sustain employee engagement with a focus on supporting the enhancement of our tools and documentation
Case Management (25%)
Sound risk management decisions (eg. product design exception requests and expense management), including limiting exposure to high-risk plan designs
Ensure all contracts and agreements owned by Underwriting are in good order, signed off in a timely manner by the Plan Sponsor and filed using the standard convention, including acknowledgement of high-risk plan designs where applicable
Ensure and support timely reporting of potential operational losses
What are we looking for:
University degree in any discipline or equivalent work experience.
In-depth knowledge of Group Benefits, administrative practices and admin systems, is required
2 years’ experience in coaching, mentoring, technical training, and/or developing people for career growth.
Excellent communication skills in both French and English, would be an asset.
Resource management and leadership skills with ability to manage fluctuating workloads and priorities
An independent thinker who will initiate change to improve the status quo. Someone who observes and identifies trends and recommends solutions to ongoing, chronic or emerging issues.
Excellent negotiation, influencing, decision-making and client interaction skills
Well-developed relationship building and relationship management skills
Excellent change management skills and ability to lead change within the team
Excellent oral and written communication skills
Excellent customer service skills
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture -We lead with our Values every day and bring them to life together.
Boundless opportunity -We create opportunities to learn and grow at every stage of your career.
Continuous innovation -We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion -We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship -We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Waterloo, Ontario
Salary range is expected to be between
$67,275.00 CAD - $112,125.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.