Fiserv Sales Engineer, Senior in Topeka, Kansas
What does a great Sales Engineer, Senior do?
You will provide subject matter and technical expertise in sales opportunities to facilitate the discovery and capture of business needs and opportunities, to develop and analyze solutions, and to engender confidence and credibility through presentation and direct interaction. The position is in support of Fiserv’s Financial Crime Risk Management product portfolio, with a particular focus on the full-range of fraud detection and anti-money laundering processes and compliance practices for financial institutions, including insurance firms.
Basic Qualifications for Consideration:
High School Diploma
10+ years experience with financial institutions or technology vendors servicing financial institutions (e.g.
wholesale banking, investment management and brokerage services along with related Software experience) with a focus on Fraud Detection, Anti-Money Laundering, Compliance and/or Risk.
5+ years experience in sales, pre-sales or implementation of software solutions, ideally in a similar solution area.
Experience indicating an understanding of / or ability to quickly acquire in depth knowledge of multiple product lines in support of the responsibilities above
Experience indicating ability as an independent problem solver able to solve problems without precedents or guidelines
Proven ability to understand and effectively communicate with multiple functional groups
Experience indicating an understanding of /or ability to quickly acquire in depth understanding of relevant Risk & Compliance markets
History of managing complex projects
Preferred Qualifications for Consideration:
Bachelor’s Degree in business, finance, marketing, computer science and/or related field or equivalent experience
CFE or CAMS certification preferred
Sales engineer responsibilities:
Work closely with the Sales team to provide full assistance in support of the successful achievement of sales targets while adhering to cost of sales objectives.
Illustrate the value of the Financial Crime Risk Management product portfolio to prospects in a compelling manner.
Responsible for aligning the Financial Crime Risk Management product portfolio capabilities (products and services) with client business requirements through a professional and ethical business approach which endorses Fiserv’s values.
Participate in the development & completion of submitted RFI/RFP documents, bid coordination, prospect qualification, discovery and requirements gathering, product demonstrations, technical discussions, and design solution proposals.
Promote and support sales opportunities into existing Fiserv accounts and help to ensure that customers are successful in their objectives and remain reference-able for Fiserv.
Adhere to solution selling techniques in line with the Client Buying Process tools and methods Represent Fiserv at Trade Show events and conferences to increase brand and solution visibility (company booth, panel discussions, industry speaker, etc.)
Develop credibility and confidence with prospects through the sales lifecycle through the demonstration of expertise and strong engagement skills Coordinate with Product Management and Development to ensure that the necessary environments and the most current demonstrable product release is available for use
Develop demonstration strategies to promote strategic features and capitalize on customer and market driven value propositions
Responsible for staying abreast of product roadmap and maintaining ability to effectively communicate roadmap to prospects and clients in support of business opportunities
Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc.
Responsible for staying current on competitive analyses and understanding differentiators between the company and its competitors.
Responsible for providing feedback from the market to Product Management and Development regarding products including identification of gaps between product functionality and market/customer demands
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Functional Area Skills/Knowledge:
Deep understanding regarding business processes surrounding fraud detection across a wide breadth of payment channels.
Deep understanding of the laws and regulations applicable to money laundering, including the Bank Secrecy Act, FinCEN requirements, and The US Patriot Act.
Deep understanding regarding the concepts of transaction monitoring, intelligent detection tools, watch list filtering, alert investigation, case management, workflow, regulatory reporting (CTR, SAR) and management reporting.
Broad business insight and understanding of financial services processes and regulations
Ability to confirm solution fit and identify customer specific benefits that will help contribute to a unique business value offering
Understand and articulate customer business requirements and develop the corresponding proposal design
Adaptable and flexible in approach to winning long-term business relationships
Understanding of common databases (Oracle, SQL, Sybase, DB2), networking, and operating systems
Knowledge of business intelligence and associated reporting tools (Crystal, Cognos, Actuate, Business Objects)
Ability to communicate technical and business information to widely dynamic audiences
Strong organizational skills
Strong communications skills (written and oral)
Strong presentation skills
Ability to operate and work as part of a team
Advanced knowledge of solution sales methodology and Fiserv customer buying process
Ability to effectively react in dynamic, customer facing situations
Knowledge of the workings of a broad range of financial institutions, financial processes and financial instruments
Knowledge of the sales engineering function and sales engineering processes within a software organization
Strong analytical skills, both financial and non-financial.
In depth understanding of trends effecting the markets R&C products serve
High degree of integrity in appearance and manner
Broad business acumen and understanding of financial services processes
Strong technical skills
Strong skill level with Microsoft office products (Word, Excel, PowerPoint, Visio, etc.)
Strong relationship building skills both internally and externally
Strong problem-solving skills and attention to detail
Responsive, reliable and results oriented
Ability to travel domestically and internationally, including nights or weekends as required between 50-75%
Learn more about us.
In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services.
We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.