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Amazon Senior Program Manager, Tech SME, WW UTR Tech SME in Tokyo, Japan

Description

Amazon Logistics (AMZL) delivery operations are on pace to become one of the largest parcel carriers in the world and looking to hire a Senior Program Manager to define the future tech requirements for Amazon’s global delivery operations.

The AMZL Tech Subject Matter Expert (SME) team is seeking a Senior Program Manager. This role is accountable for influencing business-critical decisions around the operations tech that enable scale and deliver consistent, industry leading, performance. The individual will support the development and delivery of high-performance delivery tools for Operations and Transporters. In this role, you will analyze data to diagnose processes, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance app based solutions to the field.

The Tech SME team is the bridge between tech and operations. Tech SMEs have significant knowledge and experience unique to Last Mile operations and technology. As subject-matter experts, we bridge multiple disciplines such as operations, engineering, research science, planning and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AMZL value stream. We are innovators that actively participate in the deployment, adoption and execution of tools and programs developed within AMZL. We create and deep dive key performance metrics to measure the health of the business, applying specialized knowledge to separate signals from noise, and we develop tech implementation and expansion strategies to integrate new software and tools seamlessly into the business.

More Information (Japanese Only)

・Department: Last Mile(AMZL) (https://www.amazon.co.jp/b?node=5637343051)

・Job:Project Management (https://www.amazon.co.jp/b?node=5609904051)

・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Key job responsibilities

  • Design, build, and improve tools for product and process design

  • Provide leadership in operational excellence, product development and phase gate systems

  • Provide technical leadership for large-scale industrial engineering projects in the use of tools like VSM, DOE, MSA

  • Work with complex MHE, automation, robotics and process design based on Lean Manufacturing

  • Coordinate design efforts between internal teams to develop optimal solutions for the network, including equipment specification, material flow, and process design

  • Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to Sr. leadership

  • Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners

  • Facilitate process improvement initiatives among site operations, engineering, and corporate systems groups

  • Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our delivery systems

We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

Basic Qualifications

  • 5+ years of program or project management experience

  • Experience using data and metrics to determine and drive improvements

  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

  • Business level of Japanese and English

Preferred Qualifications

  • 2+ years of driving process improvements experience

  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

  • Excited about working in a diverse group and contributing to an inclusive culture

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、1次面接の前に個別にご案内することができます

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