AMVETS Jobs

Job Overview

Recognized as a global leader in the supply of electronic testing and measurement equipment, Fluke Japan (Fortive Group) is in search of an Operations & Logistics Manager with a strong customer service orientation to become a valuable member of our team. In the capacity of Operations & Logistics Manager at Fluke Japan, you will be tasked with overseeing the customer service/technical and warehouse departments. The successful candidate will report directly into the G&A Mgr/Financial Controller. This Role is global in nature and entails collaboration with cross-functional and regional teams in the APAC and Global regions.

Primary Responsibilties / Duties

• Oversee the delivery of operational services.

• Manage customer relations, overseeing inbound calls and email queries related to general Customer Service inquiries, including product information, pricing, availability, and lead times.

• Handle order management, encompassing warranty-related orders, customer Request for Quotes (RFQs), etc.

• Take charge of updating the Discount Matrix.

• Serve as a key information source regarding the status of factory and customer backlogs, product returns, replacements, and inbound/outbound shipment delivery schedules.

• Collaborate, communicate, and coordinate with various teams, including Fluke Japan/Fluke International Order administration, Service, factory planners, Inventory & Costing, Oracle, warehouse, and Finance teams on a daily/regular basis. This collaboration ensures a seamless supply of products and services to meet demand, On-Time Delivery (OTD), and stocking level requirements.

• Take charge of generating Internal Requisitions and Purchase Orders, establishing Min/Max Levels, overseeing demos, parts, and marketing promotional items based on Demand, Funnel, Marketing initiatives, and Stock Level requirements.

• Manage backlogs to ensure appropriate supply and inventory levels are maintained.

• Responsible for developing efficiency and cost reduction strategies.

• Provide weekly and/or monthly management reports on Operations & Logistics.

• Maximize on-time deliveries and ensure a proactive resolution of delivery issues.

• Coaching & mentoring the customer service and operation teams.

• Undertake any other ad hoc tasks as directed by the supervisor.

• At least 10 years’ experience in Operations, Sales Support, Customer Service, Order Management, Supply Chain, and/or Logistics.

• Degree qualification in Business, Supply Chain, or Operations.

• Demonstrated experience in maintaining cost effective strategies.

• Strong organizational skills

• Strong knowledge of OH&S principles and legal responsibilities

• Proven ability to use spreadsheets, word processing, presentation, database and management systems including Oracle.

• Experience in ERP systems such as Oracle or SAP desired.

• Strong interpersonal skills and the ability to interact with distribution partners, customers, suppliers, etc.

  Fortive Corporation Overview

  Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Ready to move your career forward? Find out more at careers.fortive.com (https://stgfortive.taleo.net/enterprise/careers.fortive.com) .

Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or number two position in every market in which it competes. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality.

A wholly owned subsidiary of Fortive Corporation (www.Fortive.com), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System.

Working at Fluke gives you access to a robust career development process and challenging, “stretch” opportunities.