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Invenergy Services Inc. IT Daily Operations Manager - Japan in Tokyo, Japan

Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.

Job Description

Position Overview

As an IT Daily Operations Manager, you will be responsible for all aspects of the day to day technology and operations in our Japanese office and power sites. You will ensure our corporate technology services are deployed in your markets, are being used effectively and are well received by our users. You will oversee projects and be responsible for project deliverables. You will own resolution of break/fix issues in your area, which may require you to work closely with remotely based Systems, Network and Desktop engineering teams. As a Daily Operations Manager, you will be on Invenergy’s IT front line solving end user technical challenges, providing support and ensuring the business continues to function without interruption. You will help mentor and coach junior members of the team on technology. You will produce documentation for the team or end users to follow. You will occasionally be needed to work out-of-hours and be reachable outside of the office. Additionally, you will need to periodically travel, in and out of country, to support our projects and offices. You should be able to have conversations in both Japanese and English. This is a newly created position in the region and represents an opportunity for a challenge.

Responsibilities

  • Serve as the focal point for all IT Operations in our Tokyo office and the Japanese market. Drive resolution of all incident and support requests in your markets.

  • Manage employees and contractors that report to you. Perform as a leader for your reports and others in the company.

  • Actively monitor and manage tickets, for you and your team, in our case management tool.

  • Follow up with users on support cases, provide feedback and see problems through to resolution

  • Perform application, server, networking administration as directed

  • Provide prompt technical, “White-Glove” response to the leadership team. Quickly drive their issues to resolution

  • Research problems and identify trends to strategically address IT needs

  • Manage any outages in your markets, ensuring our vendors are addressing the issues and you are communicating status to our users

  • Participate in Out-of-Hours work as required. Sporadically travel to our offices and sites as required.

  • Assisting with delivering our new construction sites. Working with a project team to design, Plan and implement our IT infrastructure

  • Participate in the IT Change Management process, where required

  • Develop communication channels with the leaders in your markets and understand their key business applications and learn how and why they use them

  • Collaborate with other teams and work on cross team projects

  • Participate in job-specific training and grow your knowledge of IT best practices, new procedures, products and services

  • Adhere to the company’s values and behaviors

  • Perform other duties as assigned

Required Skills

  • Minimum Education: Associate’s Degree in an information technology or related field, or demonstrated comparable experience

  • Preferred Education: Bachelor’s Degree in an information technology related field

  • Technology certifications preferred, not required

  • Minimum of 3 years experience as an IT manager/leader

  • Experience installing, configuring, administrating and maintaining corporate desktop work environments, including desktop, phone, MS Windows and desktop peripherals

  • Experience with Windows PCs, Android, and iOS mobile devices

  • Preference given to candidates with the following application support experience; Workday, Oracle ERP, Skype for Business telephony, Microsoft Teams, Office 365, Citrix VDI, and Dynamics 365

  • Experience with Executive Support and the needs of High-Level team members

  • Occasionally travel to perform onsite support

Competencies

  • Business-level proficiency in Japanese and English, with the ability to speak and write effectively in both languages

  • Strong analytical skills

  • Strong organizational and planning skills

  • Works well both alone or in a team setting

  • Excellent customer service skills

About the Infrastructure

Technology at Invenergy consists of a modern, cutting edge IT environment running the Microsoft stack and utilizing best of breed hardware and software solutions. The core infrastructure utilizes virtual server technology supporting 500 on-premise and cloud-based hosts and 200 on-premise physical hosts. Core switching and routing is with industry best equipment and connected via a hybrid of enterprise MPLS, site-to-site VPNs, and private circuits. We utilize some of the most advanced cyber security tools and approaches available to help keep our environment safe and protected. We employ SaaS solutions for rapid solution delivery and virtual desktop infrastructure to support 24/7 operations requirements. As we continue to grow, we continue to strategically look for innovative ways to enhance Invenergy’s IT solutions.

We foster an entrepreneurial culture driven by teamwork and collaboration. In fields spanning engineering, development, finance, legal, government affairs, communications and information technology, we are led by an experienced leadership team that has worked together in the clean energy industry for more than 25 years. At Invenergy, you will work in a dynamic environment in which you can utilize and develop your technical expertise to solve the energy challenges facing our customers and communities.

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