AMVETS Jobs

IT Field Service Engineer

The IT Field Service Engineer in Titusville, FL will be part of the Field Service Team being responsible to support the business on the daily usage of all the IT services, maintaining direct relationships across the business and tech enterprise teams, being responsible for the stability of the IT equipment ensuring the service remains stable, performant and operational.

The IT Field Service Engineer will work in close collaboration within the Beyond Gravity Service Delivery and Support organization and across Tech Infrastructure and Operations functions to limit the operational and revenue impact by reducing the Mean Time to Detect (MTTD), Mean Time To Respond (MTTR) and Mean Time to Root Cause (MTTRC) on IT Incident and Problem tickets.

Requirements:

• Completed technical education with a focus on IT or equivalent work experience.
• 2 to 4 years of applied skills and experience
• Work experience in a similar role with a focus on technical support and help desk.
• Knowledge in the areas of network technology (LAN, WAN, Wifi, DNS, DHCP.) and server landscapes, Soft- und Hardware, AD, Client-Infrastructure
• Knowledge of Windows operating systems (desktop required, server desirable) and MS Office
• Familiarity with iOS, and Android operating systems in order to provide best-effort support to End users using related devices.
• Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client.
• Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.
• Solution oriented approach and team player
• Operational readiness, problem-solving competence, and proactivity
• Completion of required training and certifications or have equivalent work experience at a minimum of 3 years to perform warranty hardware repair of HP and Dell devices including warranty parts ordering, repair/replacement, and defective part return. Preferred
• Comp tia A+ certification, preferred
• ITIL certification, preferred
• Utilize provided knowledge article to resolve issues with specific applications/knowledge bases.
• Customer-facing soft skills including strong verbal and written communications.
• Apply subject knowledge to solve a variety of common IT issues.
• Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Acts as an informed team member providing analysis of information and limited project input.
• Evaluates unique circumstances and makes technical and procedural recommendations.

Responsibilities:

• 1st and 2nd level support for Windows-based user applications Handling incoming support requests from end users
• User management - permission management of several systems
• Asset management: care of employees regarding their IT workstation equipment (hardware), Mobile Phones and IT Accessories
• Support for the purchasing within IT stock - Inventory Management
• Control and oversee ordering inventory, storage of inventory, and control the amount of goods
• Update the CMBD record file
• Support and Maintenance of the network infrastructure
• Support of telecommunication systems (MS Teams, legacy telephony)
• Support regarding the office relocations (warehouses, new offices - network, switchers, installations)
• Collaboration on IT projects throughout the life cycle of IT infrastructure/organizational programs
• Reading error codes flashed up on the device
• Swapping out hardware
• Tracing faults using diagnostic devices and software
• Upgrading components
• Assisting the support staff of other service-providers
• May require some staggered shifts
• Will require some travel to sites
• Other duties may be assigned

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Bey nd Gravity is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, disability, protected veteran status or any other categories protected by law.