Job Information
NTT America, Inc. Operations Manager in Timi?oara, Romania
Who we are
This initiative, led by a prominent European-level organization, focuses on creating a more efficient, modern, and secure environment and procedures. By joining this project, you will have the chance to work on critical topics such as digitalizing processes, streamlining procedures to facilitate trade and reduce costs.
This meaningful project not only allows you to contribute to a key area of European cooperation but also offers diverse professional growth opportunities, a collaborative work environment, exposure to cutting-edge technologies, and the chance to experience diversity in your daily professional life.
What you’ll be doing
Managing IT operations and ensuring efficient service delivery across projects and daily tasks
Coordinating IT project implementation, maintaining operational readiness, and ensuring alignment with scope and constraints
Communicating with management and staff to ensure smooth execution and operations
Developing and maintaining quality assurance protocols to enhance service delivery
Optimizing Service Management processes to improve team capacity
Managing incidents, requests, problems, and changes, serving as the primary escalation point
Overseeing staffing, recruitment, and onboarding of new team members
Leading Service Management processes and performance metrics, including Incident, Request, Problem, and Change management
Managing operational SLAs, incident resolution, and driving continuous improvement activities
Analyzing operational activities and project metrics to identify improvement opportunities
Ensuring infrastructure remains secure, compliant, scalable, and efficient
Planning system upgrades to meet service level and growth demands
Leading project implementation processes, ensuring timely completion and quality outcomes
Motivating staff, leading change management, and managing risk for operational stability
Supporting business continuity, disaster recovery, and fostering proactive communication across teams
Building relationships with teams, stakeholders, and customers to drive operational success and continuous improvement
What you’ll bring along
Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field.
Minimum of 10 years of experience in a similar role
Strong leadership and communication skills to inspire teams and engage stakeholders
Proven experience in managing Service Support teams and implementing ITIL frameworks
Expertise in Service Operations processes, problem-solving, and project management
Solid stakeholder management and a customer-focused approach
Experience in managing performance metrics, SLAs, and optimizing operational efficiency
Strong organizational skills with the ability to prioritize and meet deadlines
Ability to maintain secure, reliable, and scalable IT infrastructure
Proactive mindset with a commitment to continuous improvement and adding value to teams
Excellent command of both spoken and written English
What’s in it for you
✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.
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What’s in it for you
New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Early bird or night owl? Our projects have different working hours to suit your needs
Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.
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