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Expeditors Order Management Agent in Tianjin, China

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals

  • 250+ locations worldwide

  • Fortune 500

  • Globally unified systems

  • Ensure smooth and timely freight process flow.

  • Ensure accurate and timely data entry into our operating system.

  • Track and trace Order Management files.

  • Use workflows on daily basis to manage shipments

  • Monitor shipment reports to ensure total customer satisfaction

  • Ensure timely clearance and delivery of freight to customer for Import shipments.

  • Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.

  • Ensure accurate and timely client and vendor billing.

  • Manage intercompany invoice payments (i.e. via AJAX report)

  • Interact with our customers, arranging their international shipments, meeting customer service standards.

  • Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).

  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.

  • Understand department process flow, constantly looking for areas of improved efficiency.

  • Ensure all customers standard operating procedures are followed and updated in the DLSOP.

  • Meet KPI standards, per company procedure.

  • Overseas communications, timely responses to emails and requests (internal and external)

  • Escalation of problems to Management when necessary

  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

  • Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

     

  • Understanding transportation process of all models is a plus

  • Hazardous Materials certification (preferred)

  • Good computer skills (e.g., MS Excel, MS Word)

  • Fluent in English

  • 6 months to 1-year related experience and/or training; or equivalent combination of education and experience

  • Meet company standards of 52 hours training per year, including as needed management/leadership training

  • Excellent organizational skills, time management skills in addition to a professional manner

  • Positive and willing to help attitude

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Expeditors offers excellent benefits

  • Paid Annual Leave, Sick Time 

  • Group Medical & Accident Insurance

  • Training and Personnel Development Program

     

All your information will be kept confidential according to EEO guidelines.

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