AMVETS Jobs

Job Information

Insight Global Customer Service Manager Thurmont in Thurmont, Maryland

Job Description

· Lead and manage daily operations of the Manufacturing Scheduling team and Customer Support Center.

· Manage the customer scheduling and production capacity of the plant, through effective communication with Homebuilding Operations. Understand and manage capacity variables to drive an accurate and stable production schedule.

· Manage the activities of the Manufacturing Customer Support Center. Collaborate with Homebuilding and Manufacturing leaders at all plants, as required, to ensure accurate and timely resolution of Homebuilding requests and orders.

· Lead a team, promoting a positive work environment focused on achieving business goals. Foster an environment of coaching, development, and teamwork, and ensure expectations and results are communicated effectively.

· Partner with Homebuilding Operations and the plant production departments to provide a high level of quality and timely resolution to any quality or delivery issues.

· Ensure alignment, coordination, and cross training between the functional areas. Partner with leadership in production, other functional areas, and centralized operations to coordinate, align execution, and meet or exceed shared goals.

· Review, analyze, and interpret data to evaluate performance, identify and lead improvements, and monitor and provide recommendations on key metrics within areas of accountability.

· Demonstrate an active role in the plant safety program through conducting audits and ensuring leadership is monitoring all personnel for desired safety behaviors.

· Manage key controllable operating expenses and develop cost control plans. Drive process improvement, throughout the plant, which focuses on results and fostering a culture of continuous improvement.

· Participate in broader company initiatives, as assigned.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

· Bachelors degree required.

· MBA preferred.

· 5+ years of progressively responsible leadership or management experience.

· Excellent problem-analysis, critical thinking, and strategic planning abilities.

· Experience communicating effectively with all levels of an organization.

· Outstanding collaboration and conflict management abilities.

· Customer orientation and commitment to stakeholder support.

· Excellent reliability, with strong planning and organizational skills.

· Focus on driving improvements within the organization and ability to influence others.

· Ability to coach and develop others.

· Demonstrated proficiency in managing multiple tasks, setting priorities, decision-making, adapting and meeting deadlines.

· Ability to travel to other NVR plants and locations, as needed. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

DirectEmployers