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Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Provide effective customer service for internal and external customers by using excellent, in-depth knowledge of company services. Communicate call concerns promptly with team members within the department.

Primary Responsibilities

• Answer inbound calls and provide requested information such as domestic and international rate estimates, scheduling pickups, service times, shipment tracking, claim statuses, account balances and invoice inquiries

• Provide rates for LTL, 4848, 698, 699, read and understand customer’s contracts and schedules

• Handle bill corrections, re-consignments, blind shipment, and coordination of inspections

• Email documents (Bill of Ladings, Proof of Delivery, Claim forms, Freight Bills, etc.)

• Provide freight classes (NMFC) to customers

• Submit credit applications for customers

• Know and understand all AS400 functions

• Know and understand all freight terminology

• Take credit card and ACH payments from customers

• Make account updates in the computer system such as phone number and contact updates, etc.

• Document Overage, Shortages and Damages (OS&D) when reported by customers and assist them in the claims process coordinating inspection if needed

• Respond to inquiries from the website including navigation of the site, re-activation of accounts, creating new usernames, adding accounts to existing usernames and restoring usernames

• Implement standards of service to ensure the customer has an outstanding ODFL experience

• Provide timely feedback to the manager regarding service failures or customer concerns

• Maintain positive customer relationships by responding to all inquiries in a timely manner

• Be the voice of OD and provide service that goes above and beyond what is expected

• Provide Service 2.OD to internal and external customers and BE THE DIFFERENCE

Job Qualifications

Education:

• High school diploma or equivalent

Experience:

• Customer service experience preferably in the transportation industry

• Proficient with Windows, Outlook and Microsoft Word

• Excellent verbal and written communication skills

• Ability to provide excellent customer service to both internal and external customers

• Great interpersonal skills with a positive attitude

• Ability to extend a positive attitude and calming presence to customers

• Detail oriented

• Ability to work in a fast paced, high volume call center environment

• Able to multi-task

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

AM / PM

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage

• Short Term & Long Term Disability

• Flex Spending Accounts

• 401k Retirement plan with company match and additional company annual discretionary match opportunity

• Life Insurance

• Wellness Program

• Tuition Reimbursement for Drivers and Technicians

• Training and growth opportunities to build a career

• We prioritize our OD family of employees

• Ability to advance through our promote from within philosophy

• National Career Opportunities Available at our 250+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

If you have questions regarding this posting or require assistance with the application process, please click here (https://www.odfl.com/us/en/contact.html) for contact information.

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.