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Conn's HomePlus Sr. Designer, User Experience in The Woodlands, Texas

Overview: As a Senior User Experience Designer for Conn’s HomePlus, you’ll play an essential role in supporting the vision for the Conns.com eCommerce experience. We are expanding our eCommerce UX team to create a best-in-class customer experience across all touchpoints of our digital business (search, checkout, finance, customer accounts, order management, product pages, content pages, etc.). We are a retailer and finance company, so the eCommerce challenges require UX/Product thinkers who embrace opportunities to build innovative solutions.

As a Senior UX Designer for our eCommerce team, you will be a hands-on, end-to-end contributor for the ideation, research, design, testing, delivery and validation of products associated with world-class UX solutions. Our team structure provides Designers with the ability to take an idea all the way from concept through post-launch learning. You’ll partner closely with Product Managers to define the user strategy; and own the hands-on creation of experience design deliverables across initiatives including user-flow analysis, wireframing, interaction design, UI design, and execution. Your experience and designs will ensure we achieve the highest level of usability, desirability, conversion, and customer satisfaction.

Key Duties & Responsibilities:

  • Leading and solving complex problems while working with others to create industry leading product experiences

  • Hands-on design and pixel-perfect asset development using a deep understanding of human factor issues and principles

  • Maintain a unified set of UX and visual guidelines that promotes collaboration and efficiency between UX and engineering

  • Defining, executing, analyzing, interpreting and sponsoring user research activities on product design, usage and usability in laboratory or field settings using a broad range of quantitative and qualitative data collection techniques, and applying findings in product design that align with business strategy.

  • Articulating design decisions and presenting work to various audiences at all levels both virtually, and in person

  • Bring visual work to life and accurately portray intended experiences through prototyping

  • Other duties as assigned

Required Experience

  • Bachelor’s degree in Computer Science, Human-Computer Interaction (HCI), Information Technology, Business or other related field; experience may be considered in lieu of a degree on a year-for-year basis

  • 5+ years of UX/Product Design experience for a B2C site or similar

  • High level of comfort and expertise working with digital design tools such as Figma and Adobe Creative Suite

  • Baseline understanding of front-end development languages and frameworks such as HTML, CSS, Javascript, React, Storybook, Bootstrap, etc.

  • Experience with creating and maintaining visual design systems

Preferred Experience

  • Experience with retail or customer-facing financial product sites

  • Experience with eCommerce platforms such as BigCommerce, Shopify, etc.

  • Intermediate or advanced knowledge of front-end development languages and frameworks listed above.

Skills & Abilities:

  • Strong interpersonal and communication skills

  • Organized and detail-oriented

  • Able to multi-task and shift priorities, as required

  • Professional in appear and manner

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Conn’s History

Conn’s established in 1890 is a specialty retailer with approximately 4,500 employees and currently operating 130 retail locations in Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia. The Company’s primary product categories include:

  • Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;

  • Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges;

  • Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and

  • Home office, including computers, printers and accessories.

Additionally, Conn’s offers a variety of products on a seasonal basis. Unlike many of its competitors, Conn’s provides flexible in-house credit options for its customers in addition to third-party financing programs and third-party lease-to-own payment plans. Our mission is to make it possible for everyone to purchase quality, long lasting products for their home.

Conn’s HomePlus is an equal opportunity employer.

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