Job Information

Lumen Bi-lingual (Spanish/English) VERIFICATION REPRESENTATIVE in TARBORO, North Carolina

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen has an exciting opportunity for a Verification Representative to join our team in Tarboro, NC. This is a temporary position with the opportunity to move into a full time role after 6 months. The Verification Representative handles incoming and outgoing calls in addition to validating customer registrations for offender calling programs. We are looking for candidates with strong customer service skills, computer literate with call center experience, and able to work 9:00am to 6:00pm with the ability to flex and work 11:30am to 8:30pm as required. Bilingual (Spanish/English) is required.

The Main Responsibilities

  • Candidate needs to be computer literate with call center experience and strong customer service skills.

  • Candidate handles incoming and outgoing calls and validates customer registrations for offender calling programs.

  • Must be able to work any shift; seniority dictates hours.

What We Look For in a Candidate

Minimum Qualifications

  • Strong Customer Service experience is required

  • Bilingual Spanish/English

  • Experience with computers

  • Demonstrated attention to detail

  • Ability to work shift work as required

Preferred Qualifications

  • 1-2 years of customer service experience

  • Citrix experience

What to Expect Next

Requisition #: 253794

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.