Job Information
Eaton Corporation Global HRSS Supervisor in Tanauan City, Philippines
What you’ll do:
Acts as supportive leader and coach to a team of professionals to help deliver high levels of service to internal clients
Supports process deployments and project implementations, showcasing expertise on process mapping and process design
Proactively identifies opportunities to improve processes across in-scope activities
Responsible for supervising the daily activities and workload of the team, including oversight of the accuracy and timely resolution of all incoming inquiries
Serves as an escalation point for the HRS HRSS and interacts with various levels and departments within the organization for problem resolution as needed
Trains and leads the team through issue resolution processes, including root cause analysis as well as issue and workload prioritization
Drives and supports the Global HRSS team to meet and exceed service level agreements (SLAs)
Responsible for the performance and professional development of the team through ongoing coaching, annual reviews and timely operations status updates
Promotes process adherence and business compliance and maintains high integrity in protecting Sensitive Personal Information (SPI)
Participates in the selection and training of new and existing team members
Manages multiple priorities simultaneously
Performs other duties as assigned
Qualifications:
Bachelor’s degree.
3 to 5 years of supervisory experience, preferably in HR/BPO Operations.
Relative experience in Talent Acquisition Services/RPO, preferred.
Highly skilled in stakeholder management and relationship building
Strong Project Management Skills
Strong Internal and External Customer Focus
Excellent Oral and Written Communications Skills
Risk and Issue Management
Detail-oriented
Strong analytical and problem solving skills
Passionate about quality and efficiency
Able to work well with people across multiple functions and cultures
Advanced PC skills (Microsoft Excel, Outlook, Word and databases)
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