Mainsail Lodging & Development Lobby Attendant PM - Epicurean Tampa in Tampa, Florida
We are hiring at the Epicurean Hotel in South Tampa!
Who we seek:
We’re looking for enthusiastic individuals to join our EPIC team! Do you think you have the right ingredients to add to the mix? Apply today! The Epicurean Hotel is located on South Howard Avenue and sits across the street from the world-renowned Bern's Steak House. The Epicurean is a Food & Wine centric Autograph Collection Marriott Hotel. We’ve crafted a foodie's paradise. A wine lover's dream. A place for connoisseurs of life to come and indulge their appetite. Because there is no greater homage to life than to indulge in and explore all the flavors that it has to offer. If you share our passion, we look forward to hearing from you.
What we need from you:
We are seeking individuals who are ready to curate experiences, will make a lasting first impression on our guests and embody the hotel through their high energy personality! If you are a perfectionist, enjoys meeting new people, have the will to learn, and likes to work in a fast - paced environment, this could be the position for you.
Be part of an established, incredible hotel to work for - we have been recognized as “Best in Travel” in Trip Advisor’s 2022 Travelers’ Choice Awards!
Lobby Attendant will be responsible for cleaning and maintaining all interior and exterior public areas to ensure exceptional service to all guests that is consistent and continually in accordance with the Autograph Collection standards under the franchise of Mainsail Lodging & Development.
Acknowledge guest in all public spaces with a warm and friendly greeting.
Distribute the necessary items to the assigned housekeepers.
Assist with banquet function of the hotel to include set up of tables and chairs.
Take care of any guests' special requests for pre-arrival e.g., foam pillows, extra towels
Maintain all hallways to ensure they are free from dust and/or scuffs, windowsills , door frames and base boards.
Sweep and/or vacuum hallways on a daily basis.
Clean inside the elevators and polish elevator tracks and landings.
Maintain closets in order and keep par levels to standard.
Keep stairwells and ice machine areas free from debris.
Follow scheduled shifts and follow break and lunch requirements.
Deep clean on rotational schedule.
Assist Director of Rooms Operations with VIP arrivals.
Assist in the restocking and reorganizing the housekeepers’ carts daily.
Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas.
Assist guest with any special requests.
Ability to communicate with manager on inventory needs e.g., amenities, pillowcases , bed linen, robes, etc.
Professional communication while using technology.
Respect all guests, team members, and management by maintaining a positive, friendly attitude.
Ability to interact with guests and share hotel knowledge using personalization, such as using the guest's name.
Maintain guest confidentiality following all hotel procedures.
Report any suspicious activity or unusual items in room.
Report any irregular behavior from guests in public areas and/or in rooms.
Ability to take initiative and handle assignments with limited supervision.
Follow all hotel policies and procedures as outlined in the team member handbook.
Maintain cleanliness and order of work area such as closets, carts, and housekeeping office.
Qualification & Standards
Education & Experience
High School diploma or higher
Previous hospitality experience preferred.
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g., tablets, iPads.
Ability to stand for extended periods of time.
Ability to squat and bend.
Ability to communicate clearly.
Corrected vision to normal range
Ability to work long hours as needed.
Ability to lift / push / pull 50 lbs.
Make sound judgments quickly.
Work on multiple tasks, making appropriate progress towards deadlines.
Able to work independently, take direction, and provide direction to others.
Manage differing personalities within the office, the hotel, and the community.
Maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations.
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Mainsail Lodging & Development Core Values:
We respect individuals while celebrating rich dimensions of diversity of others.
We believe in the importance of the entrepreneurial spirit and making things happen through proactive behavior.
We require honesty and integrity in everything we do.
We live up to commitments and are first to follow up with our clients and suppliers.
Work is an important part of life and should be fun.
We carry an ownership mentality and conserve the company’s resources with the same vigilance we would use to guard and conserve our own personal resources.
We feel a sense of urgency on all matters related to our clients, investors, guests and residents.
We understand the concept that achieving customer satisfaction is not enough and to be truly successful, we must strive for customer loyalty by delighting them.
Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.
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