Job Information
Citigroup Issue Remediation Quality Assurance, SVP in Tampa, Florida
Overview:
The Markets Controls and Regulatory Management function is seeking an SVP within the Markets Issue Management team that is responsible for supporting overall issue management, including governance, quality control, quality assurance and supporting 2nd and 3rd line audits/reviews. This IQA role will primarily focus on delivering effective and on-time delivery of issue remediation across the Markets business at Citi. The role integrates in-depth knowledge of risk practices, control design and implementation, and audit validation methodology with a solid understanding of the effective partnership required across the first, second and third lines to complete remediation effectively.
The role will drive effective risk and control remediations through engagement with peers within the Markets business and will also require extensive interaction and partnership with Internal Audit (IA) and cross functional stakeholders across the first and second lines. This includes facilitating engagement through to relevant Markets and enterprise governance forums, remaining closely engaged with the Enterprise Issue Management team for consistency and to assess applicability across other Citi business lines.
Responsibilities:
Drive Markets IQA engagement across the full lifecycle of high severity issue remediations and key remediation programs.
Support the oversight over the Markets owned issue inventory, ensuring interaction with other functions/businesses where required for effective remediation.
Act as a key resource for Markets Issue owners to advise and support on the effective design and implementation of key control remediations.
Improve IA engagement by promoting awareness and knowledge of IA methodology.
Partner with colleagues to build highly effective relationships across the Markets business to ensure remediation design and implementation is effectively project managed and executed in co-ordination with second and third lines.
Drive diligence and quality and completeness of documentation supporting remediation to create cohesive narratives that clearly articulate scope, problem statement, corrective actions taken, success criteria, outcomes and risk reduction impact.
Report and escalate to issue owners and Markets senior management, including relevant governance forums, on the progress and effectiveness of control remediations (and emerging risks) to enable connectivity to scorecards and manage element of surprise.
Support the IQA program for Markets, ensuring adherence with IQA relevant policies and procedures.
Qualifications & skills:
Experience facing off to Internal Audit and regulators is preferred.
Understanding of audit methodology and regulatory validation events.
Ability to operate in large-scale initiatives, cross functional organizations, ambiguous environments and exhibit agility in navigating from current state to proposed solutions.
Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision-making/resolution in a collaborative approach.
Excellent oral and written communications skills; must be articulate and persuasive.
Ability to drive change to business practices by working effectively.
Ability to work in a team environment, listen and work well with others.
Commercially focused and open to different ideas/viewpoints.
Capable of prioritizing and multi-tasking in a dynamic, fast paced environment.
Demonstrated analytical skills with follow-up and problem-solving capability.
Ability to analyze a process and recommend ways to improve design and operating effectiveness of controls.
Markets – Issue Remediation Quality Assurance – c14 SVP
Overview:
The Markets Controls and Regulatory Management function is seeking an SVP within the Markets Issue Management team that is responsible for supporting overall issue management, including governance, quality control, quality assurance and supporting 2nd and 3rd line audits/reviews. This IQA role will primarily focus on delivering effective and on-time delivery of issue remediation across the Markets business at Citi. The role integrates in-depth knowledge of risk practices, control design and implementation, and audit validation methodology with a solid understanding of the effective partnership required across the first, second and third lines to complete remediation effectively.
The role will drive effective risk and control remediations through engagement with peers within the Markets business and will also require extensive interaction and partnership with Internal Audit (IA) and cross functional stakeholders across the first and second lines. This includes facilitating engagement through to relevant Markets and enterprise governance forums, remaining closely engaged with the Enterprise Issue Management team for consistency and to assess applicability across other Citi business lines.
Responsibilities:
Drive Markets IQA engagement across the full lifecycle of high severity issue remediations and key remediation programs.
Support the oversight over the Markets owned issue inventory, ensuring interaction with other functions/businesses where required for effective remediation.
Act as a key resource for Markets Issue owners to advise and support on the effective design and implementation of key control remediations.
Improve IA engagement by promoting awareness and knowledge of IA methodology.
Partner with colleagues to build highly effective relationships across the Markets business to ensure remediation design and implementation is effectively project managed and executed in co-ordination with second and third lines.
Drive diligence and quality and completeness of documentation supporting remediation to create cohesive narratives that clearly articulate scope, problem statement, corrective actions taken, success criteria, outcomes and risk reduction impact.
Report and escalate to issue owners and Markets senior management, including relevant governance forums, on the progress and effectiveness of control remediations (and emerging risks) to enable connectivity to scorecards and manage element of surprise.
Support the IQA program for Markets, ensuring adherence with IQA relevant policies and procedures.
Qualifications & skills:
Experience facing off to Internal Audit and regulators is preferred.
Understanding of audit methodology and regulatory validation events.
Ability to operate in large-scale initiatives, cross functional organizations, ambiguous environments and exhibit agility in navigating from current state to proposed solutions.
Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision-making/resolution in a collaborative approach.
Excellent oral and written communications skills; must be articulate and persuasive.
Ability to drive change to business practices by working effectively.
Ability to work in a team environment, listen and work well with others.
Commercially focused and open to different ideas/viewpoints.
Capable of prioritizing and multi-tasking in a dynamic, fast paced environment.
Demonstrated analytical skills with follow-up and problem-solving capability.
Ability to analyze a process and recommend ways to improve design and operating effectiveness of controls.
Job Family Group:
Risk Management
Job Family:
Business Risk & Control
Time Type:
Full time
Primary Location:
Tampa Florida United States
Primary Location Full Time Salary Range:
$130,880.00 - $196,320.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
May 31, 2024
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.