Job Information
Citigroup Customer Service Sr Analyst (C12)(Hybrid) in Tampa, Florida
The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address client issues and provide ongoing customer service support by removing friction, solving root cause and creating a great service client experience.
Responsibilities:
Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps
Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
Ensure transactions are executed timely and accurately
Identify and implement process improvements and test new features/functions
Perform regulatory, audit and control assessments and create reports for internal and/or external distribution
Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
5-8 years of previous cash management and financial services experience preferred
Consistently demonstrate clear and concise written and verbal communication
Aptitude for utilizing reporting tools and applications
Proven organizational skills
Demonstrated ability to drive results in a fast-paced, goal-oriented environment
Client Centricity
Advanced knowledge of Payment and receivable products and operational processes
Bi-lingual English with Spanish or Portuguese a plus
Education:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Role is hybrid, minimum days in the office is at least 2, additional days may be required as per business need
Preferred location is Tampa CSC, additional CitiService locations considered: San Antonio, Kentucky and Delaware
Job Family Group:
Customer Service
Job Family:
Institutional Customer Service
Time Type:
Full time
Primary Location:
Tampa Florida United States
Primary Location Full Time Salary Range:
$70,720.00 - $106,080.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Jun 05, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.