Job Information
Citigroup Business Traveler Support Analyst in Tampa, Florida
Citi Global Payroll Services (GPS) currently has an opportunity for an analyst for our Short-Term Business Traveler within our Cross -Border Tax team under NAM Payroll team. The candidate must have strong organization skills and an excellent team mentality. The ideal candidate will have experience with one or all of the following: global cross-border administration or taxation issues, HR Help Center, and advanced spreadsheet application knowledge.
Basic Functions:
Respond to CBET requests that are submitted through the HR Help Center. This includes ongoing monitoring from case creation to case closure and ensuring the information in the case is complete and that the appropriate documentation has been provided
Answer CBET inquiries via a shared mailbox
Work closely with country partners, including global payrolls, to ensure end-to-end compliance of program
Provide verbal and written feedback to questions from vendors, employees, and global partners
Perform validation checks on employee data and update as necessary
Analyze data and metrics in Excel using pivot tables, vLookup, and other advanced features
Manage critical and time-sensitive issues to ensure program compliance
Participate in additional project work as needed
Qualifications/Skills:
4 Year college degree
0-2 years relevant experience
Excellent written and verbal communication skills.
Experience with Service Now functionality preferred
Prioritizes work in alignment with organizational and departmental goals and acts in accordance with business strategies and policies
Ability to operate in a team environment, working efficiently in a multi office/time zone/cross-cultural environment and countries
Proficient user of MS Office products (Word, Excel, Outlook, etc.) required
Job Family Group:
Operations - Services
Job Family:
Payroll
Time Type:
Full time
Primary Location:
Tampa Florida United States
Primary Location Full Time Salary Range:
$58,656.00 - $72,350.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
May 10, 2025
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.