Job Information
Kelly Services Supervisor, Customer Service Representative in Tallahassee, Florida
Kelly Services is seeking a full-time Supervisor, Customer Service Representative for a company in Tallahassee, FL. 32303.
Why you should apply to be a Supervisor, Customer Service Representative,
Pay Rate : $17.00 - $20.00 an hour.
Schedule: Monday – Friday / 8am – 5pm and 1 hour lunch
Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/
Temp to Hire | Not Remote
Essential Duties and Responsibilities:
Monitoring CSRs and calling queue.
Assist with collections and running reports.
Assists existing commercial and residential customers in resolving escalated issues.
Establishes customer accounts by documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
Tracks and updates reporting in multiple systems.
Oversees all voicemails and callbacks from customers.
Quality Assurance and control of all new customer set-ups, reactivations, and cancellations.
Serve as a Liaison between the CSR Team and Operations department.
Establishes understanding of customer needs, issues, and requests.
Interacts with employees to determine service, resolve complaints, and address all escalated more complex issues from their team.
Serves as the customer's advocate by solving problems on the customer's behalf.
Supports other service lines when required.
Uses current system to gather information, provides information, and/or update customer records.
Leads by an example among their team.
Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.
OTHER JOB RESPONSIBILITIES:
Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by the company.
Education / Qualifications:
High School Diploma or GED
Ability to handle a heavy volume of calls in a professional and efficient manner.
Excellent verbal, written and analytical skills.
Computer proficiency in MS Office and strong typing Skills,
Ability to multitask.
Ability to react well under pressure and treat others with respect.
Ability to identify and resolve problems in a timely manner.
Ability to Prioritize and plan work activities.
Ability to work efficiently and effectively, both independently and as a team, to ensure exceeding the call center's standards.
Apply for the Supervisor, Customer Service Representative today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.