Job Information
Option Care Health Lead Practice Liaison, Chronic Therapies ** Remote - South East ** in Tallahassee, Florida
Extraordinary Careers. Endless Possibilities.
With the nation’s largest home infusion provider, there is no limit to the growth of your career.
Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.
As a two-year recipient of the Gallup Exceptional Workplace Award, we recognize that part of being extraordinary is building a thriving workforce that is as unique as the patients and communities we serve. Join a company that is taking action to develop a culture that is inclusive, respectful, engaging and rewarding for all team members. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.
Job Description Summary:
The Lead Practice Liaison is a proven demonstrated leader who serves as an experienced individual who is highly responsible and always acknowledged and recognized by colleagues through consistency of working independently and in partnership with the Chronic Therapies Commercial and Operations teams and Key Referral sources. An Individual who has consistently demonstrated successfully by identifying, resolving, and eliminating individual referral flow obstacles across all therapies. The Lead Facilitator serves as Team lead by assisting Director(s)and other Chronic Team leadership in Training Team members, resolving complex situations, and leading special assignments. Serves as the Team expert in strategizing and delivering Key Account service model through unique solutions and managing outcomes by providing intervention with a dedicated individualized approach. Provides a leadership perspective of direct focus to resolve persistent barriers that are responsible for delays in patients’ starts of care and increasing Chronic referrals. Lead Practice Liaison will ensure that efficient Referral process needs are communicated and improved upon to ensure optimal outcomes further improving patient experience and prescriber confidence. Demonstrates effective communication and ability to impact essential referral sources and thought leaders’ decision-making process to meet Chronic aligned strategies and growth objectives.
Job Description:
Be an essential part of a Chronic Cross functional, focused team that can assist/understand the operational and sales requirements to ensure increased chronic referral growth, efficient referral flow and deliver timely new patient starts.
Serves as a key point of contact, coordination, and communication with Chronic providers and as representative of Option Care in providing education, assistance, and service to referral providers in referral flow management between Sales/Operations.
Focus on developing strong Key Account/practice level relationships to foster improved referral flow and enhanced provider/patient care
Responsible for contributing towards & participating in customer facing Business Reviews – KPIs, Process Improvement, Truncate Referral to Start timelines
Focus on developing strong Key Account/practice level relationships to foster improved referral flow and enhanced provider/patient care
Responsible for identifying referral flow access obstacles and restrictions by strategically collaborating with operation and sales team members.
Responsible for addressing, troubleshooting, and overcoming Referral Flow obstacles by delivering solutions to encourage timely referral pull-through.
Understand the requirements of referrals in all therapeutic areas and put plans in place to address training and teamwork/partnership needs and opportunities.
Represent and have responsibility for the entire Chronic Therapies Team’s product portfolio of referrals.
Provide support and relief to OCH Team members (Sales and Operations) on referral flow management needs, allowing OCH team members to maintain focus on primary Job responsibilities.
Communicate with patients to discuss topics including: an introduction to OCH, overview of the OCH process and what to expect, field patient questions and triage to the appropriate OCH personnel.
Proactively manage the referral process and communicate needs to resolve referral flow obstacles and execute solutions.
Serves as point of contact, coordination who’s responsible for developing and building strong external/internal relationships with Operations/Sales Teams.
Utilize and have access to appropriate OCH platforms to manage the referral process and, if needed, recommend necessary improvements. These platforms for access include but are not limited to individual EMR access, Reference Point, Pharma Point, Nurse Point, Sales Force etc.
Serve as a member of the Reference Point team and support the direction to the sales team.
Responsible for customer facing Business Reviews – KPIs, Process Improvement, Truncate Referral to Start timelines
Knowledge and capability to serve as bench strength commercially/operationally for vacancies/open roles.
Lead Responsibilities to include:
Maintains recognition as a leading resource for internal/external Chronic partners and colleagues.
Assist in managing & directing workload of other Facilitator team members.
Assist management in training and development Facilitator team and new team members to include providing input to employees’ performance evaluations.
Acts as Subject Matter Expert and works autonomously to handle more complex issues related to the collections, within established procedures and practices.
Supervisory Responsibilities
Does this position have supervisory responsibilities? No
(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
Basic Education and/or Experience Requirements
High School Diploma with 3 years of customer service/account management experience, intake/RCM experience OR
An Associate’s Degree, LPN or Pharm Tech license.
Basic Qualifications
Proven above-level demonstration and experience in developing and building strong internal relationships with Operations/Sales Teams to include management and leadership.
Proven demonstrated Expert at effectively communicating referrals and patient information to all Internal/external partners.
Proven high level Experience at proactively managing the referral process and communicate needs to resolve referral flow obstacles and execute solutions
Recognized as a leader and Expert in understanding the requirements of referrals in all therapeutic areas and assists in putting plans in place to address training and teamwork/partnership needs and opportunities.
Highly reliable in providing support and relief to OCH Team members (Sales and Operations) on referral flow management needs, allowing OCH team members to maintain focus on primary Job responsibilities.
Highly skilled with experienced knowledge in utilization and access to appropriate OCH platforms in managing the referral process and, if needed, recommend necessary improvements. These platforms for access include but are not limited to Reference Point, CPR+, Nurse Point, etc.
Experienced with a high-level knowledge of chronic patient advocacy programs to include Manufacturer/ Chronic Disease Foundation support.
Proficient computer skills. Ability to work with Microsoft Windows-based programs, and acceptable data entry skills required. Power Point, Excel, Word proficient
Travel Requirements: (if required)
- As needed. Less than 20% of time. Remote-based position.
Preferred Qualifications & Interests (PQIs)
RN, LPN, RD or Pharm Tech licensure and/or experience
Previous Infusion Medical Billing/Collections or Intake/Admissions Experience.
Specialty Pharmacy/Infusion Leadership experience
Due to state pay transparency laws, the full range for the position is below:
Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Pay Range is $26.73-$44.56
Benefits:
-401k
-Dental Insurance
-Disability Insurance
-Health Insurance
-Life Insurance
-Paid Time off
-Vision Insurance
Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.
For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.