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Overview

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

Position Summary

The Enterprise Application Support Engineer is responsible for ensuring the optimal performance, stability, and maintenance of enterprise applications, with a primary focus on Salesforce and eCommerce platforms. This role requires a proactive, detail-oriented professional with strong technical expertise and problem-solving skills. The ideal candidate will collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and support the continuous improvement of business-critical applications.

Responsibilities

• Provide technical support and troubleshooting for enterprise applications, including Salesforce and eCommerce platforms.

• Monitor application performance and implement improvements to enhance efficiency and reliability.

• Collaborate with cross-functional teams to resolve technical issues and ensure seamless integration of applications.

• Assist in the configuration, customization, and testing of Salesforce and eCommerce applications.

• Develop and maintain documentation for application processes and procedures.

• Conduct regular system audits and prepare reports on application performance and usage.

• Stay current with industry trends and best practices to ensure the company's technology remains competitive.

• Train end-users and provide ongoing support to ensure they can effectively utilize enterprise applications.

• Support an inclusive culture that encourages, supports and celebrates diversity, equity, and inclusion; serve as a role model to promote DEI best practices.

• Perform miscellaneous duties as assigned.

Qualifications

· Strong understanding of Salesforce administration, including configuration, customization, and integration.

· Excellent problem-solving and analytical skills.

· Effective communication and interpersonal skills, with the ability to work effectively in a team environment.

· Proven ability to manage multiple tasks and priorities in a fast-paced setting.

Education and Work Experience

· Bachelor's degree in computer science, Information Technology, or a related field.

· Minimum of 3 years of experience in enterprise application support, with a focus on Salesforce and eCommerce platforms.

· Experience with eCommerce platforms and related technologies.

· Certifications in Salesforce and eCommerce technologies are a plus.

Physical and Mental Demands

• Up to 5% travel may be required.

• Work normal business hours and extended hours when necessary.

• Remain in a stationary position, often standing or sitting, for prolonged periods.

• Regular use of office equipment in a remote environment such as a computer/laptop and monitor computer screens

• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job Locations US-Remote

Posted Date 1 day ago (3/24/2025 3:31 PM)

Job ID 2025-2044

# of Openings 1

Category Information Technology