Job Information
MyFlorida Desktop Support Analyst - 48001090 in TALLAHASSEE, Florida
Desktop Support Analyst - 48001090
Date: Apr 19, 2024
Location:
TALLAHASSEE, FL, US, 32399
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 825707
Agency: Florida Board of Governors
Working Title: Desktop Support Analyst - 48001090
Pay Plan: Career Service
Position Number: 48001090
Salary: $60,000 - $65,000
Posting Closing Date: 09/20/2024
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
Desktop Support Analyst, Information, Technology, and Security (01095)
The Florida Board of Governors is seeking a qualified candidate for the position of Desktop Support Analyst (48001090) within the Information Technology and Security (ITS) Department. As a Desktop Support Analyst, you will be a part of the ITS Infrastructure and Security Team, that supports the day-to-day operations of Board Office staff as they work in-office and/or remotely on their agency-provided laptops, tablets, and desktop computers.
Responsibilities, duties, and activities may include, but are not limited to, the following:
Supporting the department’s desktops/laptops and related peripherals by:
installing required software, printers, scanners, and other computer peripherals;
Analyze and resolve hardware, software, and communication problems using technical troubleshooting processes;
Manage service requests and incidents using the Board’s Service Desk ticketing system;
Setup and troubleshoot network access for teleworking employees;
Ensure all agency machines are patched on a regular basis;
Assist with periodic inventory of the program’s property including tracking, relocating, and disposing of outdated or damaged equipment; o Assist with annual updates for all required property control and security/access control audit documents;
Assist with IT logistics including hardware and software for meetings;
Research technology solutions and provide recommendations;
Contribute to the achievement of the agency's Technology Vision plan;
Contribute to the agency’s Self-Service Solutions knowledge base;
Minimum Qualifications:
• High school diploma or equivalent;
• Minimum of 3 years of IT experience, with a bachelor’s or higher degree.
• Minimum of 8 years of IT experience, if holding an associate’s degree or no degree, requires 10 years of relevant work experience.
• Knowledge, skills and abilities with Microsoft operating systems, required;
• Knowledge, skills and abilities with Linux operating system, preferred.
• Fundamental understanding of tcp/ip networking;
• Well-developed oral and written communication skills;
• Knowledge of Remote Administration tools and use in troubleshooting and repair.
How to Apply
Submit cover letter; resume; and State of Florida application. This position requires pre-employment background screening. Applicants selected for interviews may be required to submit additional information.
Hiring Range
Salary range $60,000 - $65,000, based on qualifications and experience.
This position requires pre-employment background screening that includes fingerprinting.
As one of the nation's largest university systems, the State University System of Florida is comprised of 12 institutions— ranging from a nationally-ranked liberal arts college to top-ranked comprehensive research universities—serving more than 350,000 students. The Florida Board of Governors is the constitutionally created body that oversees the System, ensuring its well-planned coordination and operation. The 17-member Board appoints a Chancellor who serves as the chief executive officer of the System, providing guidance to the Board and oversight of the Board Office, which is located in Tallahassee, Florida. The Board of Governors Office: Is an EEO/AA Employer | Does not tolerate discrimination or violence in the workplace | Only hires U.S. citizens and lawfully authorized alien workers. | Contact us if you require an accommodation to participate in the selection process
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.
Nearest Major Market:Tallahassee