Job Information
WTW H&B Application Configuration Specialist (Mid Shift) in Taguig, Philippines
The Role
As an Application Configuration Specialist within our Health and Benefits (H&B) team, you will be responsible for supporting the setup and administration of our core broking applications to support the day-to-day activities and requirements of our colleagues. You will be the subject matter expert in the setup and administration of our systems, fulfilling various requests from local country colleagues, and assisting on various projects for deployment.
To be successful in this role, you will perform the following:
Systems Configuration
Work with local country health & benefits operations and project teams to implement new processes within our broking platforms. Specific duties will include:
Client database management and maintenance
Creation and maintenance of workflow management functionality
Creation of data collection surveys to support data gathering in business processes
Attend necessary meetings/calls on Benefits Engine and be able to roll out to all country and process teams for updates
Work with the country and process teams on possible improvements in the tool
Support projects where Benefits Engine will be involved and provide input regarding the tool
Provide reports related to Benefits Engine and other technology tool as needed
Systems Management and Documentation
Issues and Resolutions Management for Benefits Engine across all countries
Work with colleagues to create and update relevant training materials for local implementations
Become a local expert user
Ensure deadlines and targets/service level agreements are met through effective planning
Assist in more complex / project work when required
Communication and Change Management
Work with H&B, PMO and Technology teams to develop and roll out email announcements, teasers, and other communication collaterals
Excellence
Contribute to improving the tools and processes and providing solutions to meet the country and process teams’ and operational efficiency needs
Manage and triage multiple incoming priorities effectively by understanding client needs and meeting standard service level agreements
Ensure all documentation and deliverables are securely managed and saved on appropriate internal country management sites (e.g., TCT)
In addition to this, you will:
Attend training, meetings and/other educational events to increase understanding of trends and developments in the market
Receive training from experienced colleagues and assist to review business needs
Comply with internal excellence and compliance requirements
Work with Operations Leadership to ensure compliance to SLAs and KPIs
Support issue / escalation management
Participate in continuous improvement activities to build stakeholders’ confidence
The Requirements
At least 2 years experience working as a systems or application analyst, data configuration and programming.
Bachelor’s degree required, preferably in a program with heavy emphasis on technology,.
Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members
Collaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
Experience in managing multiple stakeholders and working across geographic boundaries
Ability to work in a team as well as independently
Effective collaboration and problem-solving skills
Ability to accept, direct, and perform responsibilities and work assigned as a project team member in support of the overall project
Attitude and behavior:
Self-starter attitude with ability to establish priorities, work independently and with limited supervision
Ability to ask the right questions and seek help where appropriate
Sense of accountability; owning one’s work and taking pride in it
Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition
Technical Skills and Experience:
Strong analytical, creative and integrative skills
Experience with logical expression and conditional statements
Proficiency in MS Office applications such as PowerPoint and Excel
WTW is an Equal Opportunity Employer