Job Information
WTW Email Technology Lead * (Mid / Night Shift) in Taguig, Philippines
The Role
Lead the technical architecture, design, and roadmap for email systems
Identify, document, publish and uphold standards, policies, procedures, and inventories
Champion email services and solutions with business and IT stakeholders
Work closely with internal teams in delivering email projects and tasks
Solicit feedback from stakeholders and measure effectiveness and promote continuous improvement.
Provide L3 technical support as needed
Assist in mentoring team members in resolving technical issues and developing technical skills.
Assist in developing internal knowledge base and training materials
Follow Microsoft Roadmap to support evergreen change and ensure service stability
Perform other duties as assigned
The Requirements
Advanced technical knowledge of Exchange Online, on-premises Exchange, and hybrid environments along with email client technologies such as Outlook and OWA
Knowledge and experience working with Microsoft Azure services including Azure Active Directory, Azure Active Directory Connect, Azure Automation
Strong experience in requirements gathering, design and development of email solutions
Knowledge of data classification, retention, data loss protection, and information rights management
Expert knowledge of Powershell for management of M365 services
Experience with patch and configuration management
Experience with configuration of Exchange policies, SMTP relay, and mail routing
Strong written and oral communication with the ability to provide training and present technical change to end users
Working knowledge of email security solutions
Strong troubleshooting skills with the ability to provide root cause analysis and recommend effective solutions
WTW is an Equal Opportunity Employer