Job Information
AECOM Training Administrator in Taguig City, Philippines
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
This role is primarily responsible for supporting Program Manager(s) in various Global Leadership Development programs, including but not limited to Effective Manager, Accelerate, Elevate, Leader As Coach, and Manager Monday. This includes providing administrative support in training administration and maintenance of relevant HR programs and/or systems.
Coordinate training events including sending out welcome emails, training invites, follow up emails for relevant HR programs, support in the creation and distribution of training/completion certificates, create and collect training evaluation/feedback surveys
Oversee the development of training and feedback reports by updating accurate data bases, collecting relevant report data, and creating post-training reports
Communicate with external training provider to ensure technical assistance during training events
Provide technical support across all virtual webinars and other assigned processes
Utilize learning technologies (i.e., LMS and LXP) in administering training and learning solutions for Global Talent Development (GTD)
Update GTD database for any reporting and data keeping
Update program spreadsheets tracking attendance, etc.
Maintain training records including uploading of training materials in relevant HR systems.
Manage our program inboxes (Global Talent Development, Elevate etc.), BaseCamp and Teams channels.
Support the creation of courses in AECOM University
Order, track, and assign Psychometric assessments.
Escalate identified issues and concerns to the Team Lead/Program manager for timely resolution.
Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
Assess identified issues and collate documentation to assist in investigation and resolution
Qualifications
Minimum Requirements
Bachelor’s degree in any course or at least 3-4 years of relevant experience supporting administrative training functions in an outsourcing or shared services business model
Working knowledge and understanding of training administration standards and procedures
Experience using HR technologies, tools, and platforms
Intermediate proficiency in MS Office tools and Outlook packages
Additional Information
Attributes
Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)
Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)
About AECOM
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10109258
Business Line: Geography OH
Business Group: DCS
Strategic Business Unit: GBS
Career Area: Administration
Work Location Model: Hybrid