Job Information
Medtronic Associate Quality Systems Specialist – Japanese Bilingual in Taguig City, Philippines
Careers that Change Lives
A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide. The Associate Quality Systems Specialist will be a part of the Post Market Business Team responsible for complaint handling and Field Corrective Action
A Day in the Life
This role will support end-to-end process of product complaint information, working with internal stakeholders located in Japan and other countries.
Responsibilities
Complaint intake and Assessment
Translation to stakeholders (English - Japanese)
Customer Communication to record and handle complaints
Process the event within the complaint database as per instruction.
Field Corrective Action documentation
Must Have
Bachelor’s degree is a must for this role
2 years of relevant experience is preferred. Fresh Graduates with learning agility and experience using MS Office will be considered
Able to communicate in both English and Japanese (N3 or above certification) as the role will require communication with stakeholders from Japan
Your Profile
Proficiency in MS Office Tools – MS Outlook, Excel, Word, Share point, PDF
Ability to process data accurately and promptly per instruction
About Medtronic Philippines
Established in 2015, Medtronic Philippines is committed to best-in-class patient and customer experience by delivering capacity, scalability, sustainable productivity levels and innovative solutions to our stakeholders, patients and customers. The establishment has over 450 employees on-site with more than 60% being female employees
What We Offer
We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:
Our global well-being program supports your physical, emotional, social and financial well-being.
Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.
Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance.
We have generous employee referral programs, employees stock purchase plan, leave benefits, and more!
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.