AMVETS Jobs

Job Details Level Entry Job Location Corporate Office Extension - Tacoma, WA Position Type Full Time Education Level High School Diploma or equivalent.   Salary Range $21.00 - $26.00 Hourly Travel Percentage None Job Shift Monday - Friday, 1/2 Day Saturday's Job Category Finance Description Sound is looking for... A Contact Center Representative for our Pacific Avenue location. If you have previous experience in banking and/or contact center experience and excels in customer service this is the position for you. In this role, you will be assisting members via phone and email with various transactions, account maintenance, history inquires, troubleshooting and providing guidance as to how our products and benefits can benefit our members. At Sound you will experience... Our purpose which is "to stand with you through all waves of life". Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing. A diverse workforce with an inclusive and supportive environment. Besides competitive pay, we offer career growth, and we hold a benefits package that's consistent with our purpose, personalities, and values. Teams that are living out the credit union philosophy of "people helping people". Fellow employees who are dependable, genuine, inclusive, and resourceful. Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing. As a Contact Center Representative you will... Take member calls and assisting with transactions such as transfers, loan payments, and cashier's checks Assist members with questions about credit union services and products Print and mail forms to members Accept and process loan applications You will take member calls and assist in so many credit union facets at our contact center. The contact center has a high call volume providing the opportunity for you to learn a little bit about everything. You will also have access to a variety of systems and technology. You will have a diverse and inclusive team that creates a fun work environment by having friendly competitions with each other! You will also be eligible for a wide range of incentives tied to certain products and services. Qualifications Our ideal candidate will bring to the team... 2 years of customer service experience, preferably in a contact center environment Financial institution experience is preferred High School Diploma or equivalent This position requires physical, in-person, face-to-face interaction. Employer sponsorship to secure or maintain employment authorization not available. In addition: Must be bondable Employer sponsorship to secure or maintain employment authorization not available As a team member of Sound, you will receive... These benefits in support of a true work/life balance: Full medical, dental, vision, and disability for the employee [yourself] with premiums paid by Sound 401(k) with 4% match - Plus discretionary profit share of up to 5% of annual salary Three weeks Paid Time Off (PTO) accrued annually 5 employer paid work/life balance days 10 paid federal holidays every year Employee assistance program for wellness counseling Gym/lifestyle reimbursement Free and/or discounted banking services with Sound Employee Charitable Matching & Volunteer Program Employee bonus program Tuition assistance