Job Information
Kuehne+Nagel Contract Logistics Distribution Customer Service Specialist in Sydney, Australia
Your primary objective will be to respond to customer + internal enquiries in a professional + timely manner. You will do this by working with a variety of internal + external stakeholders.
Your Role
You will play a key role in our drive towards customer excellence. Your day will be varied as you engage with a variety of customers + internal colleagues. Start your day by reviewing the performance of response times. Are they in line with the scope + time that has been agreed with our customers? Are we aligned with our commercial policies? Review customer surveys + act on feedback by providing timely updates. During the day, follow up on outstanding issues to ensure new customers are receiving effective communications + we are delivering as promised. On a regular basis, consult with key stakeholders + customers to check the progress of your projects, ensuring compliance with our global standards.
Your Responsibilities
To ensure that all enquiries are managed as well as identifying + resolving issues, complaints or otherdisputes to enhance our customer experience.
To work closely with our internal teams + suppliers to develop relationships while resolving issues.
To accurately receive customer orders + provide to distribution + warehouse teams for processing.
To ensure all performance + reporting is provided accurately/timely to key stakeholders.
Your Skills and Experiences
Educational Background: Diploma or higher in Logistics, Transportation, Business Management, or related fields.
Experience: Minimum of 2 years in customer service or logistics-related roles.
Communication Skills: Strong verbal and written communication abilities to interact effectively with clients and internal teams.
Problem-Solving: Ability to address and resolve customer inquiries and issues promptly.
Technical Proficiency: Familiarity with logistics software and tools, as well as basic computer skills.
Customer Focus: Commitment to delivering excellent customer service and maintaining client satisfaction.
Team Collaboration: Ability to work well in a team-oriented environment.
Attention to Detail: Strong organizational skills and accuracy in handling customer data and documentation.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.