AMVETS Jobs

Summary

Job title: Help Desk Analyst

Job ID: 202598560001

Department: Greentech Ensemble Financial Services

Location: MA-Sutton

Description

Summary:

This position supports the internal users of our GFS EnsembleView application and related integrations. Candidate will be required to determine the nature of the problem, analyze root causes and resolve or escalate the issues in a timely manner. This individual’s prime responsibility is to ensure that Greentech's Profit Center locations receive a very high level of service in a timely and professional manner.

This individual must possess excellent communication and customer service skills in addition to being a good problem solver. They have the ability to make decisions quickly and independently in a fast-moving call center environment.

Reports to: Manager of IT Service Ctr

Minimum Qualifications:

· Demonstrable experience learning new software and hardware in an independent manner

· Experience using Microsoft Word, Excel, and Outlook

· High level of proficiency to read, write, and communicate orally in English, especially I.T. technical terms and concepts

Preferred Qualifications:

Working Conditions:

This position operates in a professional office environment and is largely a sedentary role. It requires the ability to sit for extended periods of time.

Supervisory Responsibilities: No

Essential Job Functions:

· Provide email support for internal users of the application asking for guidance or reporting bugs

· Persuade users to follow company process and procedures and handle potentially inflammatory situations with composure

· Work assigned shifts and meet or exceed attendance standards

CED is an Equal Opportunity Employer - Disability | Veteran

Compensation Range:

The compensation range for this position is $55000 to $65000 annually.

Other Compensation:

The following additional compensation may be applicable for this position:

• Profit Sharing

Benefits:

Benefits available for this position are:

• 401(k) (18 or older)

• Paid Sick Leave (Full-Time)

• Paid Sick Leave (Part-Time) - per your State's requirements

• Insurance (Full-Time) - Medical, Dental, Vision Care

• Insurance (Part-Time) - Medical only (30+ hours/week)

• Disability Insurance

• Life Insurance

• Paid Holidays

• Paid Vacation

• Paid Pregnancy & New Parent Leave

• Health Savings Account (HSA) and matching

• Dependent Care Flexible Spending Account (FSA)

• Teledoc