Regions Bank Branch Manager in Sugar Land, Texas
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This position acts as a player and coach, oversees branch operations, directly manages associate performance, and provides guidance as needed to ensure associates are helping customers reach their financial goals by understanding and meeting customer needs. Branch Managers are expected to drive branch performance results through strong individual sales performance in addition to ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch.
Regions' mission is to make life better for our customers and communities, and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. The successful candidate should be individually driven and competitive, as well as motivated to work as a team to achieve a common goal. This requires a candidate who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service.
Leads a moderate to large sized traditional or Nexus branch team responsible for significantly impacting new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions
Conducts outside sales efforts commensurate with market opportunity to generate new business clients while also maintaining and expanding existing consumer and business banking relationships
Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
Coaches and develops branch associates through advanced level execution of iConnect - the Region's Sales, Service and Coaching process, with minimal guidance from assigned mentor, senior level managers and internal support partners
Provides consistent and timely coaching and guidance to associates to assist with strengthening their product knowledge and identifying customer needs
Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types in addition to assisting with annuities and life insurance
Ensures a consistent optimal customer experience, including handling customer’s transactional needs as needed. This may include sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they want
Resolves escalated customer and associate issues and provides counseling to associates as needed with limited guidance and direction from senior leadership and Human Resources
Manages recruiting and selection process for assigned branch in addition to participating in the selection process for future branch bankers and leaders, including participating in external career events
Maintains relationships with Line of Business partners and refers customers to an internal team of experts when additional complex financial goals and needs are recognized
Oversees all business transactions and practices within span of control, ensuring compliance with all regulations, bank policies, procedures, and internal audit requirements
May host market Branch Manager meetings or attend Area Leadership meetings, particularly in the absence of the Consumer Banking Manager
May assist with leading market-wide initiatives including but not limited to success calls and training workshops
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
This position is incentive eligible.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
High School Diploma or GED
Five (5) years of Financial Services, sales, or sales management experience
Expected to obtain an active Life Insurance License within first twelve (12) months and maintain continuing education for licensing requirements
Ability to work on Saturday as needed
Life Insurance License
Supervisory experience within the Financial Services industry or branch management experience
Eight (8) years of banking and/or lending experience
Eight (8) years of relationship-based client consultation experience
Skills and Competencies
Ability to exhibit mastery of key advice, guidance, and education concepts
Ability to provide effective feedback and guidance
Ability to handle multiple priorities simultaneously
Excellent communication and customer service skills
Excellent leadership and problem-solving skills
Sugar Land, Texas
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans