Job Information
UL, LLC Senior Sales Support Specialist in Subang Jaya, Malaysia
Works independently to take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.
Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
Works independently mostly and may need limited supervision only on complex new assignments - to develop and share quotes using standardized pricing tools.
Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP.
Support account managers & SE/ISEs by performing included but not limited to admin-related tasks.
Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience.
Meet established timelines for pre-and post-sales activities.
Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
Performs other duties as directed.
Bachelor’s degree in business, engineering, or related field
Min 3-5 years of related experience, preferably in sales support and/or sales processes management or related.
Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
Experience with Salesforce system is an added advantage.
Business acumen and a sufficient understanding of business sales processes
Experience managing internal systems and data sources
Strong communication and administrative skills
English proficiency preferred.
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
Mission: Working for a safer world
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.