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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem, Wachs Water is Hiring for a Service Operations Supervisor!

The Service Operations Supervisor is responsible for safely and effectively managing the delivery of most aspects of project scope and planning field operations. In this role, the individual will also manage multiple crews, specialized vehicles/equipment, inventory on the trucks, building, material, the use of traffic control safety devices and special processes. Our team works with Hydrants and Valves on customer job sites. This position will have 25 direct reports & company vehicle is assigned

The Supervisor will spend 65% of their time in the field. We offer a full benefits package to include Flexible Time Off (FTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

CORE RESPONSIBILITIES : To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Safety: To ensure that our team members adhere to all of the Xylem Safety training and protocols for each given task and have the necessary PPE to do so. Promotes a safety focused culture by carrying out programs such as documenting “ride along” with a crew each week and ensuring a regular touchpoint with every team member with daily safety talks.

Staff Leadership: Work with the DM to hire, develop, support, supervise and coach multiple direct reports (field personnel). Execute the established training program for all field personnel. Ensure staff adhere to established policies, procedures (safety, operational, equipment care/use,), and stay in compliance with applicable regulations (such as DOT).

Scope Delivery: Understands the contract and the scope of the project. Works directly with project sales and operations team to ensure the positive delivery of the scope. Schedules and manages field staff in executing scope for the projects. When applicable, provides input during the proposal phase of projects.

Internal and External Communication: Keep internal stakeholders informed of project activities, as well as risk and mitigation strategies. Ensure the Program/Project Manager is informed of project related updates, safety, production reports, project related issues/scope creep.

Quality Management: Responsible for effective quality assurance and quality control on all aspects of the project. Analyze project data, identify discrepancies, and develop and implement corrective actions.

QUALIFICATIONS :

GED or High School Diploma

2-3 years’ experience in supervisory role

Efficient in Microsoft Office, standard asset tracking systems/software, GIS, Proven MAP reading and understanding of As-Built Drawings

Water Distribution System experience and or Water Distribution Operators License within current state (or ability to gain through reciprocity); Traffic Control Certification

DAY IN THE LIFE : In this role, the working environment is based in an office with the potential for outdoor field support, weather extremities, use of PPE, exposures to high heat and the physical demands may include but not limited to regularly sitting, standing, lifting up to 75 lbs. In addition, this role may require 15-20% of time in the field.

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

Xylem does not provide visa sponsorship for this position

#LI-JRT05

Salary range:

$72,300.00 - $130,100.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation