Job Information
Oklahoma Employment Security Commission Live ATM Customer Experience Specialist 1 in Stilwell, Oklahoma
This job was posted by https://okjobmatch.com : For more information, please see: https://okjobmatch.com/jobs/3087362
Position requires flexible availability Monday through Friday 7 am to 8 pm and rotating Saturdays 8 am to 5 pm.
Position is located at 4916 E 66th Street N, Tulsa, OK 74117
Pay is based on a number of factors including the successful candidates job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visitwww.arvest.com/careers/benefits{target="_blank" rel="noopener"}.
SUMMARY:Under the supervision and guidance of the assigned supervisor, the Live ATM Customer Experience Specialist 1 is responsible for providing exceptional customer service through the Automated Teller Machine (ATM) at multiple locations. The incumbent will greet customers, guiding them through new technology, processing transactions, addressing questions and concerns, and making referrals in efforts to increase the customer relationship with Arvest.
ESSENTIAL DUTIES and RESPONSIBILITIESinclude the following. Other duties may be assigned.
1.Process a variety of financial transactions including, but not limited to: deposits, payments, transfers, and withdrawals via ATMs located at multiple locations. Adhere to bank policies and procedures, including the customer identification program.
2.Work with multiple software programs (teller and virtual) concurrently to complete a transaction. Collaborate with management on special projects as directed.
3.Provide excellent customer service by handling all types of requests in a timely manner. Connect to customers in a way that makes the video solution a personable experience.
4.Resolve complex and non-routine inquires concerning bank policy and operating procedures generally with assistance from Specialist 2s or manager; researches and solves customers problems as time permits; referring more difficult situations to the branch associates and/or appropriate departments.
5.Direct activities to promote growth of branch and to support the banks brand through service and sales to customers.
6.Monitor ATM machines to ensure they are working properly, alerting management of operating issues. Assist systems support associates and vendors to resolve any issues pertaining to the physical ATM and associated software, as needed.
7.Perform end of day balancing of transactions for multiple ATM locations; balancing the teller system against the virtual system; research and resolve any out-of-balance issues.
8.Understand and comply with bank policy, laws, regulations, and the bank\'s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
TEAM ACCOUNTABILITIES:
Support and uphold the Arvest Mission Statement
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the banks overall operation.
Promote professionalism at all times.
Responsibilities:
QUALIFICATION REQUIREMENTS;
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified indivi uals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High School Diploma or General Education Degree (GED) required.
Sales, customer service, banking, or other financial service provider experience preferred.
Teller and/or ITM experience preferred.
Arvest experience preferred.
Grade 10
Pay Range:\$15.00 - \$17.81 per hour